Customer Service Coordinator

Optimal Recruitment; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Bonus

Job summary

Optimal Recruitment Pty Ltd is recruiting a Customer Coordinator for the client's team on the Northern Beaches of Sydney. This permanent full-time role focuses on delivering exceptional customer service, order processing and administrative support, reporting to the Operations Manager and Customer Service Team Leader.

The ideal candidate has at least two years in a similar role, with strong data entry and problem-solving skills, and proficiency in Microsoft Office.

Qualifications

• Minimum 2 years in a customer service role.
• Strong problem-solving and communication skills.
• Proficient in Microsoft Word, Excel and Outlook.

Responsibilities

• Answer customer enquiries and take orders over the phone.
• Provide exceptional customer service and resolve issues promptly.
• Enter Sales Orders into the Pronto system accurately.
• Release customer orders from back order.
• Process cash sales with accurate records.
• Create Pro-forma invoices, consignment notes, and return documentation.
• Assist with price lists distribution and processing of return authorities.
• Liaise with Warehouse staff regarding dispatch and timely delivery.
• Assist with claims, credits and resolving discrepancies.

Skills

Customer service

Problem-solving

Microsoft Office Suite

Data entry

Attention to detail

Tools

Pronto system

Excel

Word

Outlook

Job description

13d ago , from Optimal Recruitment Pty Ltd

• Good salary + bonus + s
• significant staff discounts
• Permanent full-time role
• Based on the Northern Beaches of Sydney
• Good salary + bonus + s
• significant staff discounts

Our client isASX listedand aleading distributor of audio-visual solutions for all types of installation projects in Australia and New Zealand, including professional broadcast, media and communications; defence, law enforcement and security; live sound and production; musical instruments and sound recording; residential and commercial installation; and home entertainment markets.

We are seeking a highly organised and customer-focused individual to join our client's team as a Customer Coordinator. The ideal candidate will have at least two years of proven experience in a similar role, with a strong emphasis on customer service, order processing, and administrative support. This is an exciting opportunity to contribute to the smooth running of our operations while working closely with the Operations Manager, Customer Service Team Leader, and warehouse staff.

Key Responsibilities:

• Answering customer enquiries and taking orders over the phone.
• Provide exceptional customer service and resolve customer issues in a timely and professional manner.
• Enter all Sales Orders into the Pronto system, ensuring accuracy and completeness.
• Release customer orders from back order
• Process cash sales, ensuring accurate records and up-to-date information.
• Create Pro-forma invoices, consignment notes, and return documentation.
• Assist with the distribution of price lists to customers and processing of return authorities.
• Liaise with Warehouse staff regarding dispatch of goods and ensure timely delivery.
• Assist the Operations Manager and Customer Service Team Leader with claims, credits and resolving discrepancies.

Key selection criteria:

• Customer Service Expertise(minimum 2 years) in a customer service or similar role with a high level of professionalism
• Problem-Solving skills with the ability to think critically and resolve customer issues.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook), with intermediate-level skills.
• Strong attention to detail with excellent data entry and filing abilities.
• Experience with Pronto or similar integrated systems is highly desirable but not essential. Training will be provided.

If you are customer-centric, with a strong eye for detail and have the ability to manage competing priorities effectively. You will be workingin a dynamic team who have a passion for delivering exceptional service.