Customer Service Coordinator

Edgewater Homes Pty; Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Well-being culture

Work-life balance

Retailer discounts

Job summary

Edgewater Homes Pty is seeking a Customer Service Coordinator for a full-time parental cover contract based at our Smeaton Grange office. You will join the Completed Homes Team to coordinate processes, keep records, and deliver a seamless post-construction customer experience.

You will work across teams, maintain project documentation, respond to homeowner inquiries, and support warranty-related activities to ensure timely, quality outcomes.

Qualifications

• Strong administrative skills and attention to detail.
• Customer-first mindset with ability to coordinate with multiple teams.
• Excellent communication and stakeholder liaison abilities.

Responsibilities

• Coordinate residential construction projects and maintain project records.
• Manage compliance and handover documentation (OC, utility connections, settlement packs, HBCF).
• Act as liaison between Site Supervisors, service providers and internal teams.
• Respond to homeowner enquiries and provide post-construction support during warranty.
• Coordinate warranty inspections, manage claims and oversee defect rectification with homeowners and trades.
• Provide general administrative support to the Construction team.

Skills

Administrative skills

Customer service

Communications

Tools

MS Office

Job description

As our newest Customer Service Coordinator, you’ll join a passionate, driven, and collaborative team in this full-time, parental cover contract, based at the Edgewater Homes office in Smeaton Grange.

About your new role

Join our Completed Homes Team as a Customer Service Coordinator and help bring our new home builds to life. Throughout the building process, you'll play a key role in keeping everything on track, coordinating processes behind the scenes and making sure all the moving pieces come together to get our completed homes ready for market.

Working closely with teams across the business, you'll build great relationships and collaborate to deliver a seamless experience for our customers. Bringing your strong administrative skills, attention to detail, and customer-first mindset, you'll be an important part of creating positive outcomes every step of the journey.

What you will do:

• Coordinate residential construction projects, maintaining accurate project records and providing construction updates to relevant stakeholders.
• Manage compliance and handover documentation, including Occupation Certificate (OC), utility connection applications, settlement packs, and HBCF policy closures.
• Act as a key liaison between Site Supervisors, service providers, and internal teams to support project delivery and completion.
• Respond to homeowner enquiries and provide post-construction customer support throughout the warranty period.
• Coordinate warranty inspections, manage warranty claims, and oversee defect rectification works with homeowners, trades, and suppliers.
• Provide general administrative support and assist the wider Construction team with ad hoc tasks as required.

The perks of the job:

Of course we’ll provide you with all the essentials you need, but there’s so much more:

• Work within a culture that genuinely cares for your well-being and career development
• Enjoy a highly collaborative and supported role that allows flexibility on your work schedule to enjoy a work-life balance
• Gain instant access to hundreds of retailer discounts that helps you pay less for your regular household expenses like private health insurance, groceries, fuel, and clothing

About us:

Edgewater Homes is a volume-building company like no other and we mean it. We’re part of the Henley Properties Group and are supported by our long-term partnership with Sumitomo Forestry Group. We are committed to quality, behave with integrity, communicate collaboratively and professionally and deliver service excellence each and every time.

We not only care about our internal family but also have deep ties to the community. Over the past 30 years we have donated more than $40 million and 80 homes, with a close partnership with the Royal Children’s Hospital and Mater Little Miracles Foundation.

We build over 2,500 homes per year across Australia. Our continued growth means there’s ample room to develop with a stable future in front of you. Here at Edgewater, your efforts, time, and energy will always be recognised and be rewarded through our leaders, your peers, and valued customers.

We look forward to welcoming you to our team!