Customer Experience Coordinator - On-Site

Glenvill Homes; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Career progression

Referral bonus

Job summary

Glenvill Homes is seeking a Customer Experience Coordinator – Onsite to support our Victorian team and ensure a smooth homebuilding journey for clients.

In this role you will provide proactive build progress updates, coordinate with the on-site team, arrange inspections, and liaise with contracts and compliance to support a seamless handover. A customer-focused mindset and strong organisational skills are essential. Experience in residential construction is valued.

Qualifications

• Experience in a customer service, customer experience, client liaison, or customer coordinator role.
• Ability to build rapport and maintain positive relationships with customers and internal stakeholders.
• Strong organisational skills with the ability to manage competing priorities and deadlines.
• A proactive, solutions-focused approach with a commitment to delivering exceptional customer experiences.
• High attention to detail and strong administrative capabilities.
• Strong computer literacy, including experience using CRM systems and Microsoft Office.
• Experience within residential construction, property, housing, or a similar customer-focused industry highly regarded but not essential.

Responsibilities

• Provide proactive updates and regular communication on build progress and key milestones.
• Coordinate with the on-site team to resolve site-related queries and keep everyone aligned on customer needs.
• Book and coordinate practical completion inspections with customers and the on-site team.
• Liaise with the Contracts and Compliance team on occupancy permits and notices of completion to support a smooth handover.
• Work collaboratively across internal departments and with the on-site team to deliver a seamless customer experience and exceptional outcomes.
• Monitor customer feedback, support customer satisfaction initiatives, and contribute to continuous improvement activities.
• Maintain accurate customer records within CRM systems and support reporting, compliance, and customer service standards

Skills

Customer service

Relationship building

Organisational skills

Attention to detail

Administration

Tools

CRM systems

Microsoft Office

Job description

Customer Experience Coordinator - On-Site

At Glenvill, our simple promise is to create bold and beautiful homes that stand the test of time. With over six decades of experience and a reputation as Australia's most awarded builder, we bring together architecturally distinctive design, expert craftsmanship, and a seamless end-to-end client experience to deliver homes that are both stunning and structurally sound.

Now were looking for a Customer Experience Coordinator – Onsite to join our Victorian team and play a key role in supporting customers throughout their homebuilding journey, ensuring clear communication, timely updates, and a positive experience at every stage from site start through to handover.

Residential construction experience is highly regarded, but not essential.

About The Role

• This role is ideal for someone who enjoys building relationships, solving problems, and creating positive customer experiences in a fast-paced environment.
• Provide proactive updates and regular communication on build progress and key milestones.
• Coordinate with the on-site team to resolve site-related queries and keep everyone aligned on customer needs.
• Book and coordinate practical completion inspections with customers and the on-site team.
• Liaise with the Contracts and Compliance team on occupancy permits and notices of completion to support a smooth handover.
• Work collaboratively across internal departments and with the on-site team to deliver a seamless customer experience and exceptional outcomes.
• Monitor customer feedback, support customer satisfaction initiatives, and contribute to continuous improvement activities.
• Maintain accurate customer records within CRM systems and support reporting, compliance, and customer service standards

About You

• Experience in a customer service, customer experience, client liaison, or customer coordinator role.
• Ability to build rapport and maintain positive relationships with customers and internal stakeholders.
• Strong organisational skills with the ability to manage competing priorities and deadlines.
• A proactive, solutions-focused approach with a commitment to delivering exceptional customer experiences.
• High attention to detail and strong administrative capabilities.
• Strong computer literacy, including experience using CRM systems and Microsoft Office.
• Experience within residential construction, property, housing, or a similar customer-focused industry highly regarded but not essential.

Why Join Us?

• Hybrid working arrangements.
• Opportunity to work with a respected and established builder.
• Supportive and collaborative team culture.
• Ongoing professional development and career progression opportunities
• Employee referral bonus program.
• Be part of a business that genuinely values its customers and employees.