Flexible Construction Project & Customer Care Coordinator

Edgewater Homes Pty; Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Well-being culture

Work-life balance

Retailer discounts

Job summary

Edgewater Homes Pty is seeking a Customer Service Coordinator for a full-time parental cover contract based at our Smeaton Grange office. You will join the Completed Homes Team to coordinate processes, keep records, and deliver a seamless post-construction customer experience.

You will work across teams, maintain project documentation, respond to homeowner inquiries, and support warranty-related activities to ensure timely, quality outcomes.

Qualifications

• Strong administrative skills and attention to detail.
• Customer-first mindset with ability to coordinate with multiple teams.
• Excellent communication and stakeholder liaison abilities.

Responsibilities

• Coordinate residential construction projects and maintain project records.
• Manage compliance and handover documentation (OC, utility connections, settlement packs, HBCF).
• Act as liaison between Site Supervisors, service providers and internal teams.
• Respond to homeowner enquiries and provide post-construction support during warranty.
• Coordinate warranty inspections, manage claims and oversee defect rectification with homeowners and trades.
• Provide general administrative support to the Construction team.

Skills

Administrative skills

Customer service

Communications

Tools

MS Office

Job description

Edgewater Homes Pty is seeking a Customer Service Coordinator for a full-time parental cover contract based at our Smeaton Grange office. You will join the Completed Homes Team to coordinate processes, keep records, and deliver a seamless post-construction customer experience.

You will work across teams, maintain project documentation, respond to homeowner inquiries, and support warranty-related activities to ensure timely, quality outcomes.