Construction CSR: Warranty & Handover Coordination

Edgewater; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Career development

Flexible schedule

Retailer discounts

Job summary

Edgewater Homes is seeking a Customer Service Coordinator to join our Completed Homes Team. This full-time parental cover contract is based at our Edgewater Homes office in Smeaton Grange, where you'll help bring new home builds to life and keep the project on track.

You'll coordinate processes behind the scenes, liaise with site supervisors and suppliers, and deliver a positive customer experience through warranty and post-construction support.

Qualifications

• Strong administrative skills and attention to detail.
• Customer-first mindset and teamwork.

Responsibilities

• Coordinate residential construction projects and maintain accurate project records.
• Manage compliance and handover documentation, including Occupation Certificate (OC), utility connection applications, settlement packs, and HBCF policy closures.
• Act as a key liaison between Site Supervisors, service providers, and internal teams to support project delivery and completion.
• Respond to homeowner enquiries and provide post-construction customer support throughout the warranty period.
• Coordinate warranty inspections, manage warranty claims, and oversee defect rectification works with homeowners, trades, and suppliers.
• Provide general administrative support and assist the wider Construction team with ad hoc tasks as required.

Skills

Administrative skills

Attention to detail

Customer-first mindset

Job description

Edgewater Homes is seeking a Customer Service Coordinator to join our Completed Homes Team. This full-time parental cover contract is based at our Edgewater Homes office in Smeaton Grange, where you'll help bring new home builds to life and keep the project on track.

You'll coordinate processes behind the scenes, liaise with site supervisors and suppliers, and deliver a positive customer experience through warranty and post-construction support.