Customer Relationship Coordinator - New Home Builder

Willow Recruitment; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

Willow Recruitment's client, a leading Australian home builder, is seeking a Customer Relationship Coordinator to guide clients through the build process from construction start to handover. This role is based in Brisbane with a strong focus on client communication and service.

Based in the Brisbane south‑side office, you will be the main contact for clients, provide scheduled updates, handle project administration, and liaise with internal teams to address progress and changes.

Qualifications

• Previous experience within a residential builder in a similar position.
• Strong customer focused approach.
• Superior communication skills.

Responsibilities

• Be the point of contact for clients and provide scheduled updates.
• Perform administration for customer projects and track progress.
• Liaise with internal stakeholders on progress and changes.
• Build and maintain positive client relationships and resolve issues.
• Support a smooth handover of the new home.

Skills

Customer service

Communication skills

Job description

Customer Relationship Coordinator - New Home Builder

Our client is one of Australia's leading home builders, with an enviable reputation for quality across its offerings of high‑end custom home builds, house & land project homes and large developments.

We are now recruiting for a Customer Relationship Coordinator to add to their successful team of professionals, based in their Brisbane south‑side office. This role focuses on customer service for their clients, guiding them through the build process, from the start of construction though to the hand over of their new home.

You will be the point of contact for clients, providing scheduled updates, administration for customers projects, liaise with internal stakeholders on progress & changes, have the ability to build & maintain relationships, and ability to find solutions and resolve issues when they arise.

Our successful candidate will have previous experience within a residential builder in a similar position, have a strong customer focused approach and have superior communication skills.

If you are a highly motivated individual seeking to work in a dynamic team environment, we encourage you to apply.