Customer Service Coordinator

VoltX Energy PTY LTD; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

VoltX Energy is seeking a Customer Service Coordinator to manage enquiries and coordinate customer matters across the business. This hands-on role suits someone who enjoys helping customers, solving problems and coordinating multiple tasks in a fast-paced environment.

You'll work closely with our installers and customers to ensure enquiries and issues are followed through from start to finish, with accurate notes and timely updates across installation, service and operations teams.

Qualifications

• Previous experience in customer service, coordination or administration.
• Excellent verbal and written communication skills.
• Ability to manage multiple customers and priorities with strong time management.
• Proactive approach to following up and resolving issues.
• Accurate record keeping and attention to detail.
• Comfortable speaking with customers over the phone.
• Ability to work across departments to achieve outcomes.
• Proficient with common computer systems and quick to learn new tools.

Responsibilities

• Handling inbound and outbound customer calls, emails and enquiries.
• Providing customers with professional, accurate and timely updates.
• Taking ownership of customer enquiries through to resolution.
• Coordinating with installation, service, operations and other internal teams.
• Following up outstanding customer matters and ensuring nothing is left unresolved.
• Scheduling and coordinating appointments where required.
• Maintaining accurate customer notes, records and updates within company systems.
• Escalating urgent or complex matters to the appropriate team or manager.
• Managing customer expectations professionally when delays or issues arise.
• Following up internal teams and external contractors to obtain updates for customers.

Skills

Customer service

Coordination

Administration

Time management

Communication skills

Problem solving

Attention to detail

Multitasking

Team collaboration

Job description

As our Customer Service Coordinator, you will be responsible for managing customer enquiries and coordinating customer matters across the business. This is a hands-on role suited to someone who enjoys helping customers, solving problems and coordinating multiple tasks in a fast-paced environment. You'll play an important part in the customer journey, working closely with our internal teams, installers and customers to ensure enquiries and issues are followed through from start to finish.

Key responsibilities

• Handling inbound and outbound customer calls, emails and enquiries
• Providing customers with professional, accurate and timely updates
• Taking ownership of customer enquiries through to resolution
• Coordinating with installation, service, operations and other internal teams
• Following up outstanding customer matters and ensuring nothing is left unresolved
• Scheduling and coordinating appointments where required
• Maintaining accurate customer notes, records and updates within company systems
• Escalating urgent or complex matters to the appropriate team or manager
• Managing customer expectations professionally when delays or issues arise
• Following up internal teams and external contractors to obtain updates for customers

About you

• Previous experience in customer service, coordination, administration or a similar role
• Excellent verbal and written communication skills
• Confidence speaking with customers over the phone
• Strong organisational and time-management skillsThe ability to manage multiple customers and priorities at once
• A proactive approach to following up and resolving issues
• Strong attention to detail and accurate record keeping
• The ability to remain professional when dealing with difficult or frustrated customers
• Confidence working across different departments to get outcomes
• Good computer skills and the ability to learn new systems quickly

About us

VoltX Energy operates in the rapidly growing Australian renewable energy sector. You'll join a fast-moving business where you can make a genuine impact on how we support our customers. We offer a collaborative team environment, opportunities to develop your skills and career as the business grows, and exposure to the rapidly expanding solar, battery and energy industry.

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