Customer Service Co-Ordinator

Kingspan Insulated Panels; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Professional growth

Long-term career opportunities

Team environment

Global organisation experience

Job summary

Kingspan Insulated Panels is seeking a Customer Service Coordinator in Sydney to be a pivotal contact for customers from enquiry to resolution. You will manage accounts, coordinate orders, respond to inquiries, and collaborate with internal teams to ensure accurate, timely outcomes.

Ideal candidates have proven office-based customer service experience, strong attention to detail, excellent communication, and the ability to manage multiple priorities while maintaining service standards.

Qualifications

• Proven experience in customer service and administration in an office-based environment.
• Excellent attention to detail and a strong focus on accuracy.
• Strong communication skills and a professional telephone manner.
• Excellent interpersonal and relationship-building skills.
• Ability to work to deadlines and use initiative.
• Strong organisational skills, with the ability to prioritise and manage multiple tasks.
• Ability to remain calm and effective when working under pressure.
• Proficiency with computers and standard office software.
• Strong mathematical and numerical skills.
• SAP experience is advantageous but not essential – full training will be provided.

Responsibilities

• Build and maintain strong relationships with customers through telephone, email and face-to-face interactions.
• Respond promptly and professionally to customer enquiries, requests and issues.
• Manage customer complaints in collaboration with our Quality team, ensuring timely and effective resolution.
• Accurately enter and maintain information within the production scheduling system.
• Liaise with our Technical team regarding product knowledge, order interpretation and customer advice.
• Communicate product lead times clearly and effectively to customers.
• Conduct customer site visits where appropriate.
• Process customer orders accurately and efficiently, ensuring production deadlines are met.
• Review detailed orders to ensure a high level of accuracy before progressing to production.
• Manage customer accounts and provide ongoing support.
• Participate in continuous improvement initiatives and relevant training.
• Complete other administrative duties relevant to the role.

Skills

Customer Service

Administration

Attention to Detail

Communication

Relationship Building

Deadline Driven

Organisational Skills

Computers & Office Software

Numerical Skills

Tools

SAP

Job description

Are you a customer-focused professional who enjoys building strong relationships, solving problems and delivering great customer experiences? We’re looking for a proactive and driven Customer Service Coordinator to join our team.

As a key point of contact for our customers, you’ll play an important role in ensuring their needs are met from enquiry through to resolution. You’ll manage customer accounts, coordinate orders, respond to a wide range of enquiries and work closely with our internal teams to ensure we deliver the right outcomes for our customers.

This is an exciting opportunity for someone who enjoys a fast-paced environment, takes ownership and thrives on getting things done. You’ll bring strong attention to detail, excellent communication skills and a proactive, solutions-focused mindset, with the ability to manage competing priorities while maintaining a high level of customer service.

If you’re motivated by building strong customer relationships, solving problems and making a genuine contribution to a collaborative team, we’d love to hear from you.

About the Role:

Reporting to the Customer Excellence Manager, your main responsibilities will include, but are not limited to:

• Build and maintain strong relationships with customers through telephone, email and face-to-face interactions.
• Respond promptly and professionally to customer enquiries, requests and issues.
• Manage customer complaints in collaboration with our Quality team, ensuring timely and effective resolution.
• Accurately enter and maintain information within the production scheduling system.
• Liaise with our Technical team regarding product knowledge, order interpretation and customer advice.
• Communicate product lead times clearly and effectively to customers.
• Conduct customer site visits where appropriate.
• Process customer orders accurately and efficiently, ensuring production deadlines are met.
• Review detailed orders to ensure a high level of accuracy before progressing to production.
• Manage customer accounts and provide ongoing support.
• Participate in continuous improvement initiatives and relevant training.
• Complete other administrative duties relevant to the role.

About You

We’re looking for someone who is customer-focused, organised and takes pride in getting the details right. You will ideally bring:

• Proven experience in customer service and administration in an office-based environment.
• Excellent attention to detail and a strong focus on accuracy.
• Strong communication skills and a professional telephone manner.
• Excellent interpersonal and relationship-building skills.
• The ability to work to deadlines and use initiative.
• Strong organisational skills, with the ability to prioritise and manage multiple tasks.
• The ability to remain calm and effective when working under pressure.
• Proficiency with computers and standard office software.
• Strong mathematical and numerical skills.
• SAP experience is advantageous but not essential – full training will be provided.
• A commitment to living our values of Integrity, Accountability, Innovation, Teamwork and Courage.

What We Offer

At Kingspan, you’ll be joining a team where your contribution matters. We offer:

• A supportive and collaborative team environment.
• A competitive salary package.
• Opportunities for professional growth and development.
• Stable, long-term career opportunities within a growing organisation.
• A workplace culture that values teamwork, accountability and customer focus.
• The opportunity to work with a global organisation and build your experience within the building products industry.

About Us

Kingspan Insulated Panels is a market leader in low-energy building envelope solutions. We manufacture single-component, factory pre-engineered systems for commercial customers across Australia, providing thermally efficient and fire-safe solutions.

Globally, we are part of the Kingspan Group, a world leader in high-performance insulation, flooring, rainwater harvesting solutions and building products. Our mission is to accelerate a net-zero emissions future, with the well-being of people and the planet at its heart.

If you’re ready to take the next step in your customer service career and join a team where you can make a real impact, we’d love to hear from you.

For more information about Kingspan Insulated Panels, please visit our website: https://www.kingspan.com/au/en