Customer Service Coordinator

Carinity; Rockhampton Regional; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary packaging (PBI)

Employee assistance program

Work-life balance commitment

Professional development

Community impact

Job summary

Carinity – Shalom is seeking an experienced administrator to oversee the facility's administration team and partner with the Residential Aged Care Manager to ensure smooth daily operations.

The role includes supervising clerical staff, maintaining accurate records and invoicing, and contributing to a safe, welcoming environment for residents and visitors. Availability Monday to Friday, 9:00 AM–5:00 PM, is required.

Qualifications

• Experience in office administration and clerical procedures, ideally in Residential Aged Care.

Responsibilities

• Oversee the facility's administration team and support daily operations.
• Collaborate with the Residential Aged Care Manager to ensure smooth functioning.
• Supervise clerical and support staff and maintain accurate records and invoicing.

Skills

Office administration

Staff supervision

Confidential documents

Interpersonal skills

NDIS Worker Screening

Job description

About the role:

At Carinity – Shalom, we’re committed to providing compassionate, person-centred aged care that supports residents to live with dignity, comfort, and connection. In this role, you will oversee the facility’s administration team, working closely with the Residential Aged Care Manager to ensure smooth daily operations. You will also provide key administrative support, supervise clerical and support staff, and maintain accurate records and invoicing, and contribute to a safe, clean, and welcoming environment for residents and visitors.

This is role requires availability Monday to Friday between 9:00 AM and 5:00 PM.

What do you need for the role?

• Demonstrated experience in office administration and clerical procedures, preferably within a Residential Aged Care environment
• Demonstrated experience in the supervision of other staff, with the ability to lead and work within a team, offering support and assistance when required
• Ability to manage confidential material and documents according to organisational requirements
• Highly developed interpersonal skills, with the ability to relate to all management, staff and the general public
• Current NDIS Worker Screening Clearance

The benefits of joining the Carinity team

• Appealing not-for-profit (PBI) salary packaging options
• Access to an employee assistance program
• At Carinity we acknowledge the need to balance your work and personal life and are genuinely committed to this
• On-going professional development and training
• Legitimate chance to make a real difference to the community, every day

Carinity actively encourages and invites applications from people with disabilities and Aboriginal and Torres Strait Islander people for all our positions.

Due to the inherent requirements of this role and legislative requirements under the Child Employment Act, applicants must be 18 years of age or older.