Administration Officer

Carinity; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Employee assistance program

Work‑life balance

Professional development

Job summary

Carinity is seeking an Administration Officer to provide high-quality customer service and administrative support within our Community Services team in Brisbane. You will be a primary contact for clients, families, referrers and community members, helping with enquiries and intake processes.

The role emphasizes accurate record keeping, confidential handling of information, and proactive support during initial engagement with Carinity services.

Qualifications

• Experience in customer service, administration or clerical support.
• Ability to manage competing priorities and maintain attention to detail.
• Sound written, verbal and interpersonal communication skills.
• Ability to maintain accurate records and perform data entry across multiple systems.
• Confidentiality and responsible handling of sensitive information.
• Intermediate computer skills including Microsoft Office applications and electronic record management systems.
• Current NDIS Worker Screening Clearance.

Responsibilities

• Provide high-quality customer service and administrative support to Carinity Community Services.
• Act as a key point of contact for clients, families, representatives, referrers, and community members.
• Triage and direct enquiries to the appropriate team members.
• Support prospective clients through the initial engagement with Carinity services.
• Maintain accurate information management and responsive administrative support.

Skills

Customer service

Administrative support

Data entry

Written & verbal communication

Confidentiality

MS Office

NDIS Worker Screening Clearance

Tools

Microsoft Office

Electronic record management systems

Job description

Make every interaction count by supporting clients with genuine care and confident communication.

• Are you motivated by making a real impact in someone’s day?
• Join Carinity – where people, purpose and care come first
• Full time role available | Gaythorne based

About The Role

At Carinity, we’re committed to providing compassionate, person‑centred aged care that supports residents to live with dignity, comfort, and connection. The Administration Officer provides high‑quality customer service and administrative support to Carinity Community Services. The role acts as a key point of contact for clients, families, representatives, referrers, and community members, supporting enquiries, intake administration, and operational processes. This position contributes to positive customer experiences through professional communication, accurate information management and responsive administrative support. You will be responsible for triaging and directing enquiries to the appropriate team members and supporting prospective clients through the initial stages of engagement with Carinity services.

What do you need for the role?

• Demonstrated experience in customer service, administration or clerical support roles
• Demonstrated ability to manage competing priorities and maintain attention to detail
• Sound written, verbal and interpersonal communication skills
• Ability to maintain accurate records and perform data entry across multiple systems
• Demonstrated ability to maintain confidentiality and manage sensitive information appropriately
• Intermediate computer skills, including Microsoft Office applications and electronic record management systems
• Current NDIS Worker Screening Clearance

The Benefits Of Joining The Carinity Team

• Appealing not-for-profit (PBI) salary packaging options
• Access to an employee assistance program
• At Carinity we acknowledge the need to balance your work and personal life and are genuinely committed to this
• On‑going professional development and training
• Legitimate chance to make a real difference to the community, every day

Carinity actively encourages and invites applications from people with disabilities and Aboriginal and Torres Strait Islander people for all our positions.