Customer Service Coordinator

Coates Hire Operations Pty Limited; Mudgee; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Development and career progression

Flexible working options

Employee discounts, benefits and well-

Purchased additional leave

Novated leasing and salary sacrifice

Paid Parental Leave

Coates Foundation volunteering

Job summary

Coates Hire Operations Pty Limited in Mudgee is seeking a customer service professional to be the first point of contact for customers at our branch. You will help deliver excellent service for equipment hire solutions and ensure smooth interactions across in-person, phone and email channels.

You will handle hire schedules, quotes and invoicing, with opportunities to learn about equipment and operations while supporting colleagues in the yard as needed.

Qualifications

• Previous face-to-face customer service experience.
• Capability to learn and absorb technical information.
• A desire to provide amazing customer experience.

Responsibilities

• Address customer needs in person, by phone and email.
• Generate hire schedules, quotes and invoicing.
• Occasionally assist customers and colleagues in the yard with loading equipment.
• Liaise with suppliers to support customers.

Skills

Customer service

Communication

Technical literacy

Job description

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The next step in your career starts here…

• Permanent Full Time
• Monday to Fridayroster is flexible with choice two shifts 7am to 3.06pm or 9am to 5pm

As the first point of contact for customers at our Mudgee branch, your number one goal will be to ensure that our customers receive the best possible service with their equipment solutions.

You’ll enjoy variety in your role including:

• Addressing customer needs in person, by phone and email
• Generating hire schedules, quotes, and invoicing
• You may also occasionally need to assist customers and colleagues in the yard with loading equipment
• Liaising with suppliers to support our customers

What you’ll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available—let’s discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

What you’ll bring to the role

• Previous face-to-face customer service experience
• A desire to provide amazing customer experience
• Capability to learn and absorb technical information

If you’ve got an interest in the construction, mining, or engineering industries, then we can teach you everything you need to know about equipment hire.

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.