Senior Internal Sales & Customer Experience Leader

A-FLO Equipment; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

A-FLO Equipment is seeking a hands-on leader to head the Internal Sales & Customer Service team in Melbourne. You will coach staff, handle customer enquiries, manage quotations from start to finish, and actively pursue upsell opportunities while supporting the national sales team.

You will stay involved with customers and day-to-day operations, ensuring accurate order processing and strong KPI performance in a fast-paced environment.

Qualifications

• Experience in internal sales or sales administration.
• Experience leading, mentoring or coordinating a team.
• Excellent communication and relationship-building skills.
• CRM/ERP experience.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Lead, coach and develop the Internal Sales & Customer Service team.
• Manage incoming enquiries and ensure they are responded to quickly and professionally.
• Oversee quotations from preparation through to follow-up and conversion.
• Proactively follow up outstanding quotes and sales opportunities.
• Identify opportunities to increase sales through upselling and cross-selling.
• Support and convert opportunities with Business Development Managers.
• Build strong relationships with customers and resolve issues quickly.
• Coordinate customer requirements across Sales, Service, Production, Warehouse and Operations.
• Ensure orders are processed accurately and efficiently.
• Monitor team performance and establish clear KPIs.

Skills

Sales instincts

Communication

Relationship building

Team leadership

Tools

CRM

ERP

MS Office

Job description

Reporting to the National Sales & Marketing Manager, you will lead our Internal Sales & Customer Service team and be responsible for ensuring our customers receive an outstanding experience while maximising sales opportunities. This is a hands-on leadership role. You will lead and develop the team while remaining actively involved in customers, quotations, sales opportunities and day-to-day operations.

Key responsibilities

Lead, coach and develop the Internal Sales & Customer Service team.

Manage incoming enquiries and ensure they are responded to quickly and professionally.

Oversee quotations from preparation through to follow-up and conversion.

Proactively follow up outstanding quotes and sales opportunities.

Identify opportunities to increase sales through upselling and cross-selling.

Work closely with our Business Development Managers to support and convert opportunities.

Build strong relationships with customers and ensure issues are resolved quickly.

Coordinate customer requirements across Sales, Service, Production, Warehouse and Operations.

Ensure orders are processed accurately and efficiently.

Monitor team performance and establish clear KPIs.

About you

Experience in internal sales, customer service, sales administration or a similar role.

Previous experience leading, mentoring or coordinating a team.

Strong sales and commercial instincts.

Excellent communication and relationship-building skills.

A proactive approach to following up opportunities and getting results.

Strong organisational and time-management skills.

The ability to manage multiple priorities in a fast-paced environment.

Excellent attention to detail.

Confidence dealing with customers and resolving issues.

Strong computer, CRM and ERP skills.

About us

A-FLO Equipment is a growing Australian business specialising in fuel storage, dispensing, refuelling and fuel management solutions. We work with customers across a diverse range of industries and are continuing to expand our national operations.

Join a growing Australian business with a national customer base.

Lead and develop an important sales and customer service team.

Work closely with senior management and our national sales team.

Make a genuine impact on sales growth and customer experience.

Opportunity to develop and grow with the business.

Be part of a practical, energetic and customer-focused team.

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