Customer Experience & Sales Support Coordinator

A-FLO Equipment; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

A-FLO Equipment is seeking a proactive Customer Service Coordinator to support our national sales team and deliver exceptional customer experiences. Reporting to the Customer Service Team Leader, you will coordinate customer service activities, assist with quotations and orders, and provide executive support across the business.

You will work closely with Sales, Marketing and Directors to ensure efficient operations while maintaining accurate records and contributing ideas to improve workflows.

Qualifications

• Strong organisational skills and the ability to manage competing priorities and deadlines.
• Excellent attention to detail and accuracy.
• Clear, professional written and verbal communication.
• Discretion and reliability when handling confidential information.
• Initiative and a desire to find better ways of doing things.

Responsibilities

• Support day-to-day operations of the Customer Service Team.
• Respond to customer enquiries by phone, email and other channels.
• Prepare, process and follow up quotations, sales orders and general enquiries.
• Track orders and provide delivery updates to customers.
• Collaborate with Sales, Accounts, Warehouse, Dispatch and Service to meet customer needs.
• Maintain accurate customer records in CRM/ERP systems.
• Assist with sales reporting and meeting materials.
• Coordinate meetings, presentations and tender submissions.

Skills

Organisational skills

Attention to detail

Communication

Discretion

Initiative

Job description

A-FLO Equipment is seeking a proactive Customer Service Coordinator to support our national sales team and deliver exceptional customer experiences. Reporting to the Customer Service Team Leader, you will coordinate customer service activities, assist with quotations and orders, and provide executive support across the business.

You will work closely with Sales, Marketing and Directors to ensure efficient operations while maintaining accurate records and contributing ideas to improve workflows.