Customer Care Consultant - Regency Park Sa

Wesfarmers Industrial & Safety; Adelaide; Sur place; AUD 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

Team Member discount card for Kmart, B

One Pass subscription

Wesfarmers share plans

Free onsite parking

Refer-A-Friend up to $2000

Résumé du poste

Wesfarmers Industrial & Safety is seeking a Customer Care Consultant for our Regency Park SA office. You will be the first point of contact, helping customers find solutions, manage enquiries, and ensure a positive interaction with every contact.

This is a permanent full-time role based in Adelaide, with opportunities to support sales and build strong customer relationships. The role emphasizes delivering exceptional customer experiences in a fast-paced environment, collaborating with internal

Qualifications

• Previous customer service or call centre experience
• Strong communication and problem-solving skills
• A positive, customer-first mindset
• Great attention to detail and ability to multitask
• Confidence using computers and multiple systems
• A team player who enjoys working with others

Responsabilités

• Assisting customers with phone and email enquiries
• Processing orders, quotes, and backorder requests
• Providing product information and recommending solutions
• Building strong relationships with customers and internal teams
• Identifying opportunities to support sales and add value
• Working collaboratively to achieve team and customer service goals
• Helping improve processes and finding smarter ways of working

Connaissances

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Tech savvy

Team player

Description du poste

Join a team that puts customers first

Are you someone who enjoys helping people, solving problems, and building great relationships? We're looking for a Customer Care Consultant to join our team and deliver outstanding service to our customers every day.

As the first point of contact, you'll play a key role in helping customers find the right solutions, managing enquiries, and ensuring every interaction leaves a positive impression. If you thrive in a fast-paced environment and love providing exceptional customer experiences, we'd love to hear from you.

This is a permanent full-time opportunity at our Regency Park SA office.

What you'll be doing

• Assisting customers with phone and email enquiries
• Processing orders, quotes, and backorder requests
• Providing product information and recommending solutions
• Building strong relationships with customers and internal teams
• Identifying opportunities to support sales and add value
• Working collaboratively to achieve team and customer service goals
• Helping improve processes and finding smarter ways of working

What we're looking for

• Previous customer service or call centre experience
• Strong communication and problem-solving skills
• A positive, customer-first mindset
• Great attention to detail and ability to multitask
• Confidence using computers and multiple systems
• A team player who enjoys working with others

Bonus points if you have experience in industrial, trade, wholesale, or supply environments.

What's In It For You:

• Permanent role, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
• Continuous training and career development opportunities
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Fitness Passport membership, giving you and your family discount and access to a wide network of health and fitness facilities
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Free onsite parking and more!

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.