Customer Service Consultant - Allstate Pest

Rentokil Initial Careers; Adelaide; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Employee Referral Program

Job summary

Rentokil Initial Careers is seeking a Customer Service Consultant based in Regency Park, Adelaide, for a permanent full-time role. You will handle a high volume of inbound calls and emails, proactively engage existing customers, and schedule appointments to drive service and sales opportunities.

A collaborative team environment and a positive workplace culture are emphasized. The role requires experience in customer service or call centres, strong communication, and the ability to multi-task

Qualifications

• Experience in customer service or call centre environments.
• Ability to juggle multiple tasks with composure.
• Proven experience in phone sales and converting enquiries to sales.
• Proficient verbal and electronic communication.
• Comfort with data entry and using multiple database systems.

Responsibilities

• Handle inbound calls and email enquiries from a range of clients.
• Proactively call existing customers to promote products and services.
• Resolve customer queries quickly and accurately.
• Schedule appointments for clients.
• Convert incoming enquiries into sales opportunities.
• Collaborate with team to maintain office efficiency and positive environment.

Skills

Customer service

Call centre

Multitasking

Phone sales

Data entry

Communication

Tools

CRM systems

Email clients

Job description

We have an excellent opportunity for a Customer Service Consultant to join our team based in Regency Park, Adelaide on a permanent full-time basis. With a team of approximately 14 administration staff and 36 technicians, your role will play a crucial role in assisting in the smooth and efficient operation of our fast-paced office.

We love to have a good time, it's not all work and no play. Culture is important to us - We're an office that finds the time to have a laugh while contributing to the efficiency of a very busy office that services the entire Adelaide area, so you must be prepared to hit the ground running. No time to twiddle any thumbs!

The core responsibilities in this role include:

• Receiving in excess of 50 inbound calls and email enquiries from a range of clients including domestic, commercial, builders etc
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling appointments for clients
• Converting incoming enquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting call and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance
• Managing your email autonomously
• Collaborate with other team members to ensure office efficiency and a positive work environment
• Providing assistance and learning all aspects of the business.

Requirements:

• Experience working in customer service or call centre environments (essential) with the ability to confidently handle juggling multiple tasks at once without losing your cool
• Confident on Allocating and scheduling Jobs to technicians
• Demonstrated experience in phone sales and converting enquires into sales
• Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to focus on delivering a 'wow' experience to customers
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable and punctual
• Accurately enter data into systems

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Perks and benefits

• Come to a fun and modern workplace where culture is everything; culture is our people
• Employee Assistance Program (EAP)
• Employee Referral Program

We are seeking a talented individual to join our team as a Customer Service Agent. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products or services. This position requires excellent communication skills, problem-solving abilities, and a positive attitude.