Customer Care Consultant - Regency Park SA

Blackwoods; Adelaide; Sur place; AUD 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

Team Member discount card

FREE One Pass subscription

Wesfarmers share plans

Wellbeing support program

Résumé du poste

Blackwoods in Regency Park, SA, is seeking a Customer Care Consultant to join our team and deliver outstanding service to customers daily.

As the first point of contact, you will assist with phone and email enquiries, process orders and quotes, and provide product information to help customers find the right solutions. A fast-paced environment and a customer-first mindset are essential.

Qualifications

• Previous customer service or call centre experience
• Strong communication and problem-solving skills
• A positive, customer-first mindset
• Great attention to detail and ability to multitask
• Confidence using computers and multiple systems
• A team player who enjoys working with others

Responsabilités

• Assisting customers with phone and email enquiries
• Processing orders, quotes, and backorder requests
• Providing product information and recommending solutions
• Building strong relationships with customers and internal teams
• Identifying opportunities to support sales and add value
• Working collaboratively to achieve team and customer service goals
• Helping improve processes and finding smarter ways of working

Connaissances

Customer service experience

Communication skills

Problem solving

Detail orientation

Multitasking

Computer systems

Team player

Outils

CRM systems

Description du poste

Join a team that puts customers first

Are you someone who enjoys helping people, solving problems, and building great relationships? We're looking for a Customer Care Consultant to join our team and deliver outstanding service to our customers every day. As the first point of contact, you'll play a key role in helping customers find the right solutions, managing enquiries, and ensuring every interaction leaves a positive impression. If you thrive in a fast-paced environment and love providing exceptional customer experiences, we'd love to hear from you.

This is a permanent full-time opportunity at our Regency Park SA office

What You'll Be Doing

• Assisting customers with phone and email enquiries
• Processing orders, quotes, and backorder requests
• Providing product information and recommending solutions
• Building strong relationships with customers and internal teams
• Identifying opportunities to support sales and add value
• Working collaboratively to achieve team and customer service goals
• Helping improve processes and finding smarter ways of working

What We're Looking For

• Previous customer service or call centre experience
• Strong communication and problem-solving skills
• A positive, customer-first mindset
• Great attention to detail and ability to multitask
• Confidence using computers and multiple systems
• A team player who enjoys working with others

Bonus points if you have experience in industrial, trade, wholesale, or supply environments.

What's In It For You

• Permanent role, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
• Continuous training and career development opportunities
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Fitness Passport membership, giving you and your family discount and access to a wide network of health and fitness facilities
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Free onsite parking and more!

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.