Customer Service Consultant

Aptella Pty Ltd; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flare discounts

Health insurance

Gym membership discount

Training and development

Supportive team culture

Job summary

Aptella Pty Ltd in Melbourne is seeking a friendly Customer Service Consultant to be the first point of contact for customers, both at the front counter and over the phone. You will support the Service Centre, showroom and broader branch team, handling bookings, quotations and general enquiries with a focus on a smooth customer experience.

You will work with service, sales, finance and rental teams, maintain accurate customer records, and ensure progress updates.

Qualifications

• Experience in customer service, administration, service coordination or a similar role.
• Strong communication and interpersonal skills.
• Excellent organisation and attention to detail.
• Confidence handling customer enquiries both in person and over the phone.
• Good computer skills and confidence learning business systems.
• A proactive, problem-solving approach.
• Ability to work independently and as part of a team.
• A professional and positive attitude.

Responsibilities

• Welcome customers and provide a high level of service at the front counter.
• Answer incoming calls and direct enquiries to the right team.
• Process service bookings and showroom sales.
• Prepare service and sales quotations.
• Keep customers updated on service status and repair progress.
• Assist with repair collections, service invoicing and stock requests.
• Support rental and technical support enquiries.
• Maintain accurate customer and job information.
• Work closely with Service, Sales, Finance, Rental and Field Service teams.

Skills

Customer service

Communication

Organization

Problem solving

Independence

Teamwork

Job description

Customer Service Consultant

Be the First Point of Contact. Keep Customers Moving. Make Every Interaction Count.

At Aptella, we deliver intelligent positioning and automation technology that helps customers work smarter, safer and more efficiently across construction, mining, surveying and geospatial industries.

We’re looking for a friendly and organised Customer Service Consultant to join our Service Centre team and provide a great experience for customers both over the phone and face-to-face.

The Role

This is a varied front-counter and customer service role where you’ll support the Service Centre, showroom and wider branch team.

You’ll help customers with service bookings, showroom sales, quotations, repair collections and general enquiries, while keeping everyone informed and making sure things run smoothly.

Key responsibilities include:

• Welcome customers and provide a high level of service at the front counter


• Answer incoming calls and direct enquiries to the right team


• Process service bookings and showroom sales


• Prepare service and sales quotations


• Keep customers updated on service status and repair progress


• Assist with repair collections, service invoicing and stock requests


• Support rental and technical support enquiries


• Maintain accurate customer and job information


• Work closely with Service, Sales, Finance, Rental and Field Service teams

About You

You’re approachable, organised and enjoy helping people.

You bring:

• Experience in customer service, administration, service coordination or a similar role


• Strong communication and interpersonal skills


• Excellent organisation and attention to detail


• Confidence handling customer enquiries both in person and over the phone


• Good computer skills and confidence learning business systems


• A proactive, problem-solving approach


• Ability to work independently and as part of a team


• A professional and positive attitude

Experience in a service, technical, automotive, equipment or trade-related environment will be highly regarded.

Why Join Aptella?

Join a growing technology business where you’ll work alongside experienced service and technical teams and play an important role in the day-to-day customer experience.

What You’ll Get

• Varied customer service and administration role


• Ongoing training and development


• Exposure to leading technology and technical service environments


• Flare discounts and wellbeing benefits


• Discounted gym memberships and health insurance


• Supportive and collaborative team culture

The Opportunity

If you enjoy helping customers, keeping things organised and being the person who helps everything run smoothly, this is a great opportunity to join Aptella.

You’ll be at the heart of the Service Centre, working with customers and internal teams every day to make sure enquiries, bookings and service needs are handled professionally and efficiently.