Field Service Technician – Autonomy SolutionsBundoora, VIC

Position Partners; City of Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flare discounts

Wellbeing benefits

Discounted gym memberships

Health insurance

Job summary

Aptella is seeking a Field Service Technician to install, commission and support autonomy and remote-control systems in client sites across Australia. You’ll troubleshoot across electrical, network, software and workflow environments and deliver hands-on training to customers.

Join a growing technology business at the forefront of autonomy, with opportunities for training, career development and travel to remote sites.

Qualifications

• Experience in a technical field service or similar environment.
• Strong troubleshooting and problem-solving skills.
• Confidence reading technical schematics and installation drawings.
• Good computer literacy and ability to work with software/diagnostic systems.
• Strong communication and customer service skills.
• Ability to travel nationally and work remotely when required.
• Construction White Card.

Responsibilities

• Install, commission and configure autonomy and remote-control systems.
• Diagnose faults across electrical, network, software and workflow environments.
• Perform preventative maintenance, calibration and software/firmware updates.
• Support site communications, positioning and network deployment.
• Deliver customer training, handover and technical support.
• Work with customers and internal teams to complete projects safely and to scope.
• Identify and escalate site readiness, technical or delivery risks.
• Maintain accurate service records and technical documentation.
• Provide feedback on recurring issues and opportunities for product improvement.
• Travel nationally to customer and project sites as required.

Skills

Field service experience

Troubleshooting

Customer communication

Independent work

Education

Trade qualification

Tools

Schematics reading

Diagnostics software

Electronic diagnostics

Job description

Field Service Technician – Autonomy SolutionsBundoora, VIC

This is a specialist field-based role working with autonomous, remote-control, machine-control, positioning, communications and software systems.

You’ll install, commission, configure and troubleshoot technology in the field, support site network deployment and calibration, and provide practical technical guidance and training to customers.

You’ll also be involved in new and emerging autonomy solutions as Aptella continues to expand its technology portfolio.

Key responsibilities include:

• Install, commission and configure autonomy and remote-control systems
• Diagnose faults across electrical, network, software and workflow environments
• Perform preventative maintenance, calibration and software/firmware updates
• Support site communications, positioning and network deployment
• Deliver customer training, handover and technical support
• Work with customers and internal teams to complete projects safely and to scope
• Identify and escalation site readiness, technical or delivery risks
• Maintain accurate service records and technical documentation
• Provide feedback on recurring issues and opportunities for product improvement
• Travel nationally to customer and project sites as required

About You

You’re technically curious, practical and comfortable working in challenging field environments.

You enjoy fault-finding, working with complex systems and getting hands-on with technology in real-world applications.

You bring:

• Experience in a technical, field service, machine control, auto electrical, survey, communications or similar environment
• Strong troubleshooting and problem-solving skills
• Confidence reading technical schematics and following installation drawings
• Good computer literacy and confidence working with software and diagnostic systems
• Strong communication and customer service skills
• Ability to work independently and remotely when required
• Construction White Card
• Willingness to travel nationally and work on remote sites and approved rosters

A recognised trade qualification is preferred but not essential. Experience across survey, machine control, auto electrical or related technical environments will be highly regarded.

HR Licence, EWP and Working at Heights qualifications will also be advantageous.

Join a growing technology business working at the forefront of autonomy, positioning and remote-control solutions.

You’ll gain exposure to advanced and emerging technology while working alongside experienced technical, support and product teams.

What You’ll Get

• Hands-on exposure to autonomy and remote-control technology
• Ongoing technical, product and vendor training
• Career development in a rapidly evolving technology space
• Varied field-based work across customer and project sites
• Support from experienced technical specialists
• Flare discounts and wellbeing benefits
• Discounted gym memberships and health insurance

The Opportunity

If you enjoy working with technology that is changing how heavy equipment is operated, this is a great opportunity to build your career in autonomy.

You’ll play a hands-on role in bringing new systems to life, supporting customers in the field and helping improve the reliability and performance of some of Aptella’s most advanced technology.