Customer Support

Adelaide Mason; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Meaningful work

Supportive team

Career growth

Job summary

Adelaide Mason is seeking a Customer Support Consultant for a hybrid, full-time position in Melbourne. The role focuses on delivering exceptional customer experiences across calls, live chat, and administrative tasks.

You will listen carefully, identify customer needs, and guide them through next steps to resolve issues. The ideal candidate has experience in customer service or related roles, strong communication skills, and thrives in a supportive team environment.

Qualifications

• Experience in customer service, administration or contact centres.
• Strong communication and active listening skills.
• Ability to resolve queries with a friendly, customer-first approach.
• Comfort with CRM and live chat tools.
• Hybrid work adaptability and reliability.

Responsibilities

• Answering inbound customer calls and live chat queries.
• Following up on issues and coordinating next steps.
• Providing clear information and building rapport with customers.
• Using CRM to manage customer information and track interactions.
• Collaborating with teammates to ensure a seamless customer experience.

Skills

Customer service

Communication

Problem solving

Multitasking

Team player

Job description

Customer Support Consultant – Hybrid | Full Time

Make a difference every day | Supportive team | Hybrid working

Are you a people person who genuinely enjoys helping others?

Do you have great communication skills, love solving problems and take pride in providing an exceptional customer experience?

Our client is looking for a Customer Support Consultant to join their growing team. This is a fantastic opportunity for someone with experience in customer service, administration, contact centres, reception, retail or other customer-facing roles who wants to build their career in a meaningful industry.

Why you'll love this role

Hybrid working – enjoy the flexibility of working from home and in the office.

Meaningful work – every conversation is an opportunity to genuinely help someone.

Supportive team environment – work alongside people who care about what they do.

Variety in your day – a combination of calls, live chat, follow-up and administration.

Opportunity to grow – develop your customer service and industry knowledge in a growing organisation.

No two customers are the same – use your communication and problem-solving skills every day.

What you'll be doing

You’ll be one of the first people customers speak with, so your ability to listen, understand their needs and make things simple will be incredibly important

Your day will include:

• Answering inbound customer calls.
• Responding to live chat enquiries.
• Making outbound calls to follow up with customers.
• Following up on voicemails and enquiries.
• Providing clear and helpful information and guiding customers through their next steps.
• Building positive relationships with customers and stakeholders.
• Using CRM and other systems to manage customer information.

What we're looking for

Most importantly, we're looking for the right attitude and a genuine desire to help people.

You’ll be someone who:

• Is warm, friendly and approachable.
• Has excellent verbal and written communication skills.
• Is a great listener and can quickly understand what someone needs.
• Enjoys talking to people and building rapport.
• Is confident handling questions and overcoming objections.
• Takes a solutions-focused approach – you don't just identify a problem, you look for a way to solve it.
• Is organised and able to manage multiple priorities.
• Is comfortable using technology and learning new systems.
• Works well independently while also enjoying being part of a team.
• Is adaptable, curious and open to learning.
• Takes ownership and follows through on commitments.

Experience in customer service, administration, contact centres, retail, hospitality, reception or another customer-facing environment will be highly regarded.

You don't need to have previous experience in the care industry – what's most important is your ability to connect with people, communicate clearly and provide a great customer experience.

The kind of person who will thrive here

You might currently be working in:

• Customer Service
• Call Centre
• Contact Centre
• Reception
• Administration
• Retail
• Hospitality
• Customer Success

If you enjoy helping people, communicating with customers and being part of a supportive team, we'd love to hear from you.

We'd love to meet you!

We'd love to meet you!