Customer Experience Specialist

MTYU - Stones Corner; City of Brisbane; On-site; AUD 39,000 - 58,000; Full time

Job summary

MTYU - Stones Corner in Brisbane CBD is seeking a customer service and sales support professional on a contract/casual basis. You will engage with customers via phone and email, manage orders, and ensure accurate data management while collaborating with internal teams to resolve issues promptly.

The role emphasises a proactive mindset, strong communication, and teamwork to support regional managers with reporting and analysis. Office on-site in Brisbane.

Qualifications

• Proven customer service experience in fast-paced environments.
• Proficient in SAP and Office 365 systems.
• Excellent verbal and written communication skills.
• Strong time management and prioritization.
• Proactive, self-motivated and energetic attitude.
• Ability to work well in a team.
• Customer-focused mindset seeking positive outcomes.

Responsibilities

• Respond to customer inquiries by phone and email.
• Manage order processes and data accuracy.
• Resolve issues efficiently and maintain customer records.
• Provide feedback and suggestions for service improvements.
• Support Regional Business Managers with reporting and analysis.

Skills

Customer service

Communication

Time management

Team collaboration

Customer focus

Tools

SAP

Office 365

Job description

Job Type: Contract position | Casual position

Job Description

To be successful for this role you would need to have proven experience in a high paced office environment and working within customer service role. Working in a newly renovated office located in Brisbane CBD will be working alongside enthusiastic and detail-oriented individuals to grow the team in customer service and sales support roles. This position focus on providing excellent customer service, managing orders, handling customer calls and resolving issues efficiently.

You will work closely with customers and internal teams to ensure smooth order processing, accurate data management and timely support for orders. Your role will include: Responding to customer enquiries via phone and email

Managing order processes, Responding to customer enquiries and resolving issues, Maintaining accurate data and managing customer records

Acting as a customer champion by providing feedback and suggesting improvements, Supporting Regional Business Managers with reporting and analysis

What you will need:

Strong customer service experience, Proficiency in systems such as SAP, Office 365, Strong verbal and written communication skills, Effective time management, A proactive, self-motivated, and energetic approach to work, The ability to work collaboratively in a team environment, A customer-focused mindset with a drive to seek positive outcomes