Customer Service Consultant

Yokohama Rubber; Sydney; Sur place; AUD 60 000 - 80 000; Plein temps

Résumé du poste

Yokohama Rubber Australia is seeking a customer operations specialist to act as the primary contact for our national dealer network, handling high-volume inquiries, quotes, pricing, and order status via SAP and our ticketing system.

You will support the Sales Team Australia-wide, identify upsell opportunities, coordinate with warehouse and accounts, and ensure accurate order entry and timely responses, leveraging SAP Business ByDesign and Microsoft Office.

Qualifications

• 2+ years of experience in a high-volume call centre or customer support environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Hands-on experience with SAP (particularly SAP Business ByDesign).
• Experience in the tyre industry is preferred.

Responsabilités

• Manage high-volume inbound inquiries and outbound follow-ups regarding product availability, pricing, quotes, and order status.
• Accurately process customer and fleet.gov orders through SAP.
• Coordinate backorders with warehouse teams.
• Administer Manufacturer Warranty and Road Hazard Protection claims.
• Deliver fast, reliable resolutions within the ticketing system.
• Provide day-to-day operational support to the Sales Team.
• Identify upsell and cross-sell opportunities.
• Recommend suitable stock alternatives.
• Partner with warehouse and accounts departments to resolve logistics and billing inquiries.

Connaissances

Customer service

Call center

Communication

Multitasking

Outils

SAP Business ByDesign

Microsoft Office

Description du poste

In this dynamic role, you will serve as the primary operational contact for our national dealer network, managing high-volume inbound inquiries and outbound follow-ups regarding product availability, pricing, quotes, and order status.

You will accurately process customer and fleet.gov orders through SAP, coordinate backorders with warehouse teams, and administer Manufacturer Warranty and Road Hazard Protection claims. Working within our ticketing system, you will deliver fast, reliable resolutions while providing day-to-day operational support to our Sales Team located across Australia.

Additionally, you will drive revenue by identifying upsell and cross-sell opportunities, recommending suitable stock alternatives, and partnering with warehouse and accounts departments to resolve logistics and billing inquiries.

Key responsibilities

Manage high-volume inbound inquiries and outbound follow-ups regarding product availability, pricing, quotes, and order status

Accurately process customer and fleet.gov orders through SAP

Coordinate backorders with warehouse teams

Administer Manufacturer Warranty and Road Hazard Protection claims

Deliver fast, reliable resolutions within the ticketing system

Provide day-to-day operational support to the Sales Team

Identify upsell and cross-sell opportunities

Recommend suitable stock alternatives

Partner with warehouse and accounts departments to resolve logistics and billing inquiries

About you

At least 2+ years of experience in a high-volume call centre or customer support environment

Proficiency in Microsoft Office (Word, Excel, Outlook)

Hands-on experience with SAP (particularly SAP Business ByDesign) is strongly preferred

Experience in the tyre industry is preferred

Order entry accuracy

Ability to adhere to prompt response times

Ability to efficiently manage high call and ticketing volumes