Customer Service Co-worker

IKEA; City of Melbourne; On-site; AUD 39,000 - 45,000; Part time

Benefits offered by this job

5 weeks’ Paid Annual Leave

Paid Parental Leave

15% Co-worker discount

Subsidised meals

Free uniforms

Free Co-worker parking

Bonus programme

Benefits Membership

Co-worker Loyalty programme

Employee Assistance Program

Job summary

IKEA in Melbourne is seeking a Customer Co-worker to deliver friendly, efficient service to customers. You will help secure payments, support various customer-relations tasks, and assist with delivery bookings and click-and-collect processes.

The role requires a positive attitude, calm problem-solving skills, and the ability to work with a team in a fast-paced retail setting. A rotating roster and weekends are involved.

Qualifications

• Strong customer service abilities and a friendly, helpful attitude.
• Ability to handle cash and card payments accurately.
• Good communication skills and basic computer literacy.
• Able to work in a fast-paced retail environment and prioritise tasks.

Responsibilities

• Greet visitors and provide friendly, efficient information to customers.
• Ensure products leaving the store are paid for and properly scanned.
• Assist with customer service issues and maintain shopping tools and catalogues.
• Help customers book home delivery or click and collect services.
• Process returns and escalate issues when necessary.
• Record transactions accurately in the system to improve the shopping experience.
• Provide a positive final touchpoint at the IKEA shopping experience.

Skills

Customer service

Cash handling

Communication skills

Teamwork

Problem solving

Job description

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

• $29.65 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• Rosters published 4 weeks in advance.
• 15% Co-worker discount
• Subsidised meals and complimentary drinks in our Co-worker restaurant
• Free uniforms provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
• 24/7 access to our Employee Assistance Program for health and wellbeing support

Additional Information:

• These positions are temporary part-time roles, offering 30 hours per fortnight. The contracts are scheduled to conclude in April 2027.
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
• To be considered for this role you will be required to attend a group interview on Thursday 1st of October.
• If you are successful for this role, you will be required to attend a 2-day Welcome induction.

About this work area

As Customer Co-worker your responsibilities will include, but are not limited to:

• Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers.
• Securing that all products passing through the entrance are paid for.
• Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues.
• Supporting customers booking their home delivery and collecting their click and collect.
• Processing returns and resolving customer issues, recognising when to escalation to someone with higher authorization.
• Handling cash and card payments in a reliable, efficient, accurate and friendly way.
• Recording information accurately in the system so we can continually make improvements to the customer shopping experience.
• Ensuring customers have a positive final touchpoint during the IKEA shopping experience.

As a Customer Co-worker you are:

• Passionate about securing a positive and seamless customer experience through utilising your strong customer service skills by interacting with and helping customers consistently.
• Able to remain calm when faced with challenging situations and are pro-active to find solutions.
• Able to comfortably interact with customers in a polite and friendly manner whilst having a ‘Togetherness’ mindset.
• Able to work closely with your team and other departments or work independently.
• Able to prioritise tasks in a fast-paced environment.
• Demonstrate excellent communication skills and basic computer and systems literacy.

We need people like you

At IKEA, work is so much more than a job. Come join us!