Administration Officer- Specialist Clinics

The Royal Children's Hospital Melbourne; Melbourne; Hybrid; AUD 61,000 - 67,000; Full time

Benefits offered by this job

Salary packaging

Hybrid work model

Flexible working arrangements

On-site childcare

Private health insurance discount

Staff counselling

Job summary

The Royal Children’s Hospital Melbourne is seeking an Administration Officer for Specialist Clinics in Melbourne. You will handle patient data, referrals and triage while delivering a friendly, professional front-desk experience for families.

Joining the Specialist Clinics Team offers a flexible hybrid work model, a structured career path within Award 10 administrative grades, and on-site support for training and development at a leading paediatrics hospital.

Qualifications

• Strong communication skills with a professional and positive attitude.
• Previous customer service experience is highly regarded.
• Understanding of the Victorian Healthcare system is a benefit to your application

Responsibilities

• Maintaining accurate patient data, completing referral and discharge tasks, and overseeing triage and waitlist processes
• Managing communication with clinicians and staff through email, messages, paging and switchboard tasks
• Providing a friendly and welcoming first point of contact for patients and families (if patient-facing)
• Setting up clinic rooms, keep workstations and waiting areas clean, tidy and welcoming

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

Administration Officer- Specialist Clinics

The Royal Children’s Hospital Melbourne – Melbourne VIC

The Royal Children’s Hospital’s (RCH) Vision is "A world where all kids thrive".

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards .

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here .

The Hospital

The Royal Children’s Hospital’s (RCH) Vision is "A world where all kids thrive".

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards .

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here .

The Opportunity

The Specialist Clinics Team operate the RCH’s outpatient service for all medical and surgical departments of the hospital. We have entry-level front-facing customer service positions avaliable! We’re also welcoming both full-time and part-time applicants.

As an Administration Officer your daily tasks may include a combination of:

• Maintaining accurate patient data, completing referral and discharge tasks, and overseeing triage and waitlist processes
• Managing communication with clinicians and staff through email, messages, paging and switchboard tasks
• Providing a friendly and welcoming first point of contact for patients and families (if patient-facing)
• Setting up clinic rooms, keep workstations and waiting areas clean, tidy and welcoming

Classification for this position is in accordance with Award 10 - Managers and Administrative Workers. This will range from Grade 1, Level 1 (AO10) to Grade 1, Level 3 (AO12) - $60,780.72 - $67,194.40 per annum, pro rata for part-time, plus superannuation.

What You’ll Bring To The Role

• Strong communication skills with a professional and positive attitude
• An ability to take accountability for your own workload, whilst also contributing to a team
• Previous customer service experience is highly regarded
• Whilst not essential, an understanding of the Victorian Healthcare system is a benefit to your application

What You’ll Get In Return

• Salary packaging option with our partner, SmartSalary – Increase your take home pay by up to $11,500 per annum (and other additional salary-enhancing options!)
• Workplace culture of continuous improvement, growth, support and training
• Clinical Education Hub on-site to support continued training and professional development
• Monthly Accrued Day Off (ADO) – 12 additional leave days per year, if FTE
• Hybrid work model, if applicable to role
• Convenient location & close to public transport
• Staff immunisation drives
• Special events
• Discounted Private Health Insurance
• Support for working mothers including two on-site Early Learning Centres, flexible working arrangements, breast feeding and pumping facilities
• Help when you need it most! Staff counselling, financial coaching, legal support, nutritional support and specialist helpline services, and