Neurology Clinic Coordinator

Melbourne Health; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging up to $12,000

Great employee benefits

Parkville Precinct location

Job summary

Royal Melbourne Hospital is seeking an organised administrator to support Neurology outpatient clinics. You will welcome patients, manage bookings, answer inquiries and liaise with medical staff to ensure smooth clinic operations.

Join a busy department in a leading public hospital, contributing to high-quality patient care. The role offers excellent benefits and opportunities for professional development within RMH.

Qualifications

• Excellent oral and written interpersonal and communication skills.
• Experience and knowledge of medical reception.
• A patient focussed approach to service provision.
• Ability to work well in a team environment, in addition to working autonomously.
• Maintain absolute confidentiality with patient and departmental matters.

Responsibilities

• Provide a welcoming and courteous reception service for patients attending Neurology outpatient clinics.
• Manage patient bookings, answer incoming calls and respond to patient enquiries.
• Liaise with consultants, fellows, junior doctors and nursing staff to support the smooth running of outpatient clinics.
• Perform a range of reception and administrative duties to support the daily operations of the Neurology department.

Skills

Interpersonal skills

Medical reception

Patient-focused service

Teamwork

Confidentiality

Job description

• Full Time or 2 x Part Time Positions - 80 hours per fortnight (fixed term - parental leave cover)
• Excellent employee benefits such as salary packaging
• Join our supportive and progressive team

About the role

Join the Royal Melbourne Hospital’s Neurology Department, one of Australia’s busiest clinical units, providing a comprehensive range of inpatient, outpatient and ambulatory care services, alongside clinical trials and research.

As part of the team, you will provide reception and administrative support to Neurology outpatient clinics, welcoming patients, managing bookings and enquiries, and liaising with medical and nursing staff to support the smooth running of daily clinic operations. This is an opportunity to contribute to a specialist service caring for people with a wide range of neurological conditions.

Key Accountabilities

• Provide a welcoming and courteous reception service for patients attending Neurology outpatient clinics.
• Manage patient bookings, answer incoming calls and respond to patient enquiries.
• Liaise with consultants, fellows, junior doctors and nursing staff to support the smooth running of outpatient clinics.
• Perform a range of reception and administrative duties to support the daily operations of the Neurology department.

About you

• Excellent oral and written interpersonal and communication skills
• Experience and knowledge of medical reception
• A patient focussed approach to service provision
• Ability to work well in a team environment, in addition to working autonomously
• Maintain absolute confidentiality with patient and departmental matters

Benefits of Working at RMH

• Meaningful Work
  Make a real difference in the lives of patients, families and our community.
• Career Growth
  Access learning, development, and diverse career opportunities.
• Supportive Culture & Belonging
  Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• Innovation
  Help shape the future of healthcare through research, technology and new models of care.
• World-Class Excellence
  Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct-one of the world's leading biomedical and research precincts.
• Enjoy great employee benefits
  Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
• Work in the Parkville Precinct
  Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.