Administration Officer - Specialist Clinics

Royal Children’s Hospital (RCH); Melbourne; Hybrid; AUD 61,000 - 65,000; Full time

Benefits offered by this job

Salary packaging

Hybrid work model

Staff wellbeing program

On-site facilities

Job summary

The Royal Children’s Hospital (RCH) is seeking an Administration Officer to support the Specialist Clinics outpatient service. You will answer enquiries, schedule and reschedule appointments, handle complaints, and provide consistent information to callers in a busy outpatient setting.

Ideal candidates bring strong communication skills, a professional attitude, and a team-oriented approach. Prior customer service experience is highly regarded, and knowledge of the Victorian healthcare system is

Qualifications

• Strong communication skills with a professional and positive attitude.
• Ability to take accountability for workload while contributing to a team.
• Previous customer service experience is highly regarded.

Responsibilities

• Answer enquiries through the Specialist Clinics Call Centre and Switchboard; schedule, reschedule, and cancel clinic appointments; handle complaints and troubleshoot problems; provide consistent information to callers.
• Respond to high volume calls, overhead paging of emergency procedures, and maintain contact directories.

Skills

Strong communication skills

Accountability & teamwork

Customer service experience

Understanding Victorian Healthcare

Job description

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Administration Officer - Specialist Clinics

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here .

The Opportunity:

The Specialist Clinics Team operate the RCH’s outpatient service for all medical and surgical departments of the hospital. There are entry level ongoing positions available in the customer contact call centre. Also open to full-time and part-time applicants.

• The role is required to answer enquiries through two channels at RCH - the Specialist Clinics Call Centre and the RCH Switchboard:
• Call Centre responsibilities include scheduling, rescheduling, and cancelling clinic appointments, handling complaints, troubleshooting problems, and providing consistent and relevant information to callers.
• Switchboard responsibilities include responding to a high volume of internal and external calls, overhead paging of emergency procedures, and maintaining contact directories

Classification for this position is in accordance with Award 10 - Managers and Administrative Workers.

This will range from AO10 (Grade 1, Level 1) to AO14 (Grade 1, Level 3), $60,780.72-$65,036.40 per annum, pro rata for part-time, plus superannuation.

What You’ll Bring to the Role:

• Strong communication skills with a professional and positive attitude
• An ability to take accountability for your own workload, whilst also contributing to a team
• Previous customer service experience is highly regarded
• Whilst not essential, an understanding of the Victorian Healthcare system is a benefit to your application

What You’ll Get in Return:

• Salary packaging option with our partner, SmartSalary – Increase your take home pay by up to $11,500 per annum (and other additional salary-enhancing options!)
• Workplace culture of continuous improvement, growth, support and training
• Clinical Education Hub on-site to support continued training and professional development
• Monthly Accrued Day Off (ADO) – 12 additional leave days per year, if FTE
• Hybrid work model, if applicable to role
• Convenient location & close to public transport
• Special events
• Discounted Private Health Insurance
• Support for working mothers including two on-site Early Learning Centres, flexible working arrangements, breast feeding and pumping facilities
• Help when you need it most! Staff counselling, financial coaching, legal support, nutritional support and specialist helpline services, and more through our EAP partner, Converge
• Unlimitedaccess to select fitness facilities in your local area via Fitness Passport
• Enjoy the convenience of an on-site retail precinct, featuring a range of shops, cafés, and food outlets (retail discounts & more)

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offerthe opportunity towork in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption,andoffers of employment are conditional on successful completion of background checks including reference checks.

Are you ready to join our team?