Neurology Clinic Coordinator

The Royal Melbourne Hospital; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Salary packaging up to $12,000 taxfree

Generous leave entitlements

Staff health services access

Parkville Precinct location

World-class hospital

Job summary

The Royal Melbourne Hospital in Parkville is seeking a receptionist to support Neurology outpatient clinics with welcoming patients, managing bookings and enquiries, and liaising with medical staff to ensure smooth daily operations.

Ideal candidates will have experience in medical reception, excellent communication, confidentiality, and the ability to work both in a team and autonomously within a busy hospital environment.

Qualifications

• Experience in medical reception is essential.
• Strong communication and interpersonal skills.
• Ability to handle confidential information.
• Experience in hospital environment preferred.

Responsibilities

• Provide a welcoming and courteous reception service for patients attending Neurology outpatient clinics.
• Manage patient bookings, answer calls and respond to patient enquiries.
• Liaise with consultants, fellows, junior doctors and nursing staff to support the smooth running of outpatient clinics.
• Perform a range of reception and administrative duties to support the daily operations of the Neurology department.

Skills

Reception & admin support

Medical reception experience

Interpersonal skills

Teamwork / autonomous work

Confidentiality

Job description

The Royal Melbourne Hospital – Parkville VIC

Join the Royal Melbourne Hospital's Neurology Department, one of Australia's busiest clinical units, providing a comprehensive range of inpatient, outpatient and ambulatory care services, alongside clinical trials and research.

As part of the team, you will provide reception and administrative support to Neurology outpatient clinics, welcoming patients, managing bookings and enquiries, and liaising with medical and nursing staff to support the smooth running of daily clinic operations. This is an opportunity to contribute to a specialist service caring for people with a wide range of neurological conditions.

Key Accountabilities

• Provide a welcoming and courteous reception service for patients attending Neurology outpatient clinics.
• Manage patient bookings, answer incoming calls and respond to patient enquiries.
• Liaise with consultants, fellows, junior doctors and nursing staff to support the smooth running of outpatient clinics.
• Perform a range of reception and administrative duties to support the daily operations of the Neurology department.

About you

• Excellent oral and written interpersonal and communication skills
• Experience and knowledge of medical reception
• A patient focussed approach to service provision
• Ability to work well in a team environment, in addition to working autonomously
• Maintain absolute confidentiality with patient and departmental matters

Benefits of Working at RMH

• Meaningful Work
  Make a real difference in the lives of patients, families and our community.
• Career Growth
  Access learning, development, and diverse career opportunities.
• Supportive Culture & Belonging
  Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• Innovation
  Help shape the future of healthcare through research, technology and new models of care.
• World-Class Excellence
  Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
• Enjoy great employee benefits
  Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
• Work in the Parkville Precinct
  Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.