Customer Service Champion - Paid Training & Growth

Tech Mahindra; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

Tech Mahindra in Melbourne is hiring for a full-time customer service role. You will handle inbound inquiries, learn multiple systems, and build your capability with comprehensive paid training and ongoing support.

After six months, hybrid working may be available, depending on performance and business needs. This is a path to broader opportunities within a global technology and customer experience organization.

Qualifications

• No prior contact-center experience required; training provided.
• Attitude, willingness to learn valued.
• Comprehensive paid training before handling customer interactions.

Responsibilities

• Handle inbound customer enquiries
• Listen carefully and understand what the customer needs
• Provide clear, accurate information with empathy
• Navigate multiple systems while keeping customer records
• Take ownership of enquiries and work toward resolution
• Collaborate with colleagues and leaders
• Deliver against customer experience, quality, compliance and performance expectations

Skills

Communication skills

Active listening

Problem solving

Attention to detail

Reliability

Learning ability

Job description

Tech Mahindra in Melbourne is hiring for a full-time customer service role. You will handle inbound inquiries, learn multiple systems, and build your capability with comprehensive paid training and ongoing support.

After six months, hybrid working may be available, depending on performance and business needs. This is a path to broader opportunities within a global technology and customer experience organization.