Customer Service Associate: Start Your Tech Career

Tech Mahindra Ltd.; Melbourne; On-site; AUD 59,000 - 72,000; Full time

Job summary

Tech Mahindra Ltd. in Melbourne is hiring for a customer service role. You'll be one of the first people our customers speak with, handling inbound enquiries with empathy and professionalism while you build knowledge across multiple systems.

We provide comprehensive paid training, coaching and clear career pathways, with a Melbourne CBD location and potential hybrid work after six months, subject to performance and business needs.

Qualifications

• Contact-centre experience is welcome, but it isn't essential.
• We're more interested in attitude, communication skills and willingness to learn.
• Strong communication and active-listening skills.
• Confidence using computers and learning new systems.
• Good problem-solving and sound judgement.
• Experience from retail, hospitality or other people-facing environments can help.

Responsibilities

• Handle inbound customer enquiries.
• Listen carefully and understand what the customer needs.
• Provide clear, accurate information and solutions with empathy and professionalism.
• Navigate multiple systems while maintaining accurate customer records.
• Take ownership of enquiries and work towards resolution.
• Work collaboratively with colleagues and leaders.
• Deliver against customer experience, quality, compliance and performance expectations.

Skills

Strong communication and active-listen

Attention to detail

Reliability and professionalism

Problem-solving

Ability to learn new systems

Team collaboration

Job description

Tech Mahindra Ltd. in Melbourne is hiring for a customer service role. You'll be one of the first people our customers speak with, handling inbound enquiries with empathy and professionalism while you build knowledge across multiple systems.

We provide comprehensive paid training, coaching and clear career pathways, with a Melbourne CBD location and potential hybrid work after six months, subject to performance and business needs.