Customer Service Associate

Tech Mahindra Ltd.; Melbourne; On-site; AUD 59,000 - 72,000; Full time

Job summary

Tech Mahindra Ltd. in Melbourne is hiring for a customer service role. You'll be one of the first people our customers speak with, handling inbound enquiries with empathy and professionalism while you build knowledge across multiple systems.

We provide comprehensive paid training, coaching and clear career pathways, with a Melbourne CBD location and potential hybrid work after six months, subject to performance and business needs.

Qualifications

• Contact-centre experience is welcome, but it isn't essential.
• We're more interested in attitude, communication skills and willingness to learn.
• Strong communication and active-listening skills.
• Confidence using computers and learning new systems.
• Good problem-solving and sound judgement.
• Experience from retail, hospitality or other people-facing environments can help.

Responsibilities

• Handle inbound customer enquiries.
• Listen carefully and understand what the customer needs.
• Provide clear, accurate information and solutions with empathy and professionalism.
• Navigate multiple systems while maintaining accurate customer records.
• Take ownership of enquiries and work towards resolution.
• Work collaboratively with colleagues and leaders.
• Deliver against customer experience, quality, compliance and performance expectations.

Skills

Strong communication and active-listen

Attention to detail

Reliability and professionalism

Problem-solving

Ability to learn new systems

Team collaboration

Job description

$65,190 per year (inclusive Superannuation)

Start in customer service. Build a career that can take you further.

Great careers don't always start with years of experience.

Sometimes they start with the right attitude, a willingness to learn, and someone prepared to give you the opportunity.

At Tech Mahindra, we're looking for people who enjoy helping others, communicate confidently and want to build their skills in customer service. Whether you already have contact-center experience or you're coming from retail, hospitality or another customer-facing environment, we'll provide the training, coaching and support to help you succeed.

Bring your potential. We'll help you build from there.

Why build your career with us?

Comprehensive paid training to help you feel confident before taking customer interactions

Ongoing coaching and development as you grow in the role

Clear career pathways into areas such as Subject Matter Expertise, Team Leadership, Training, Quality, Workforce Management, Talent and Operations

Recognition for great work, individually and as part of the team*

A supportive, inclusive team environment where different backgrounds and experiences are welcomed

Regular team engagement and recognition activities*

A convenient Melbourne CBD location, close to public transport

Potential hybrid working after six months, subject to performance, attendance and business requirements

The opportunity to build your career within a global technology and customer experience organization

What you'll be doing

You'll be one of the first people our customers speak with, which means you'll play an important part in making every interaction count.

You'll:

Handle inbound customer enquiries

Listen carefully and understand what the customer needs

Provide clear, accurate information and solutions with empathy and professionalism

Navigate multiple systems while maintaining accurate customer records

Take ownership of enquiries and work towards resolution

Work collaboratively with your colleagues and leaders

Deliver against customer experience, quality, compliance and performance expectations

What we're looking for

Contact-center experience is welcome, but it isn't essential.

We're more interested in your attitude, communication skills and willingness to learn.

You’ll bring:

Strong communication and active-listening skills

Confidence using computers and learning new systems

Good problem-solving skills and sound judgement

Strong attention to detail

Reliability and professionalism

The ability to stay focused and positive in a structured, fast-paced environment

Experience from retail, hospitality, customer service or other people-facing environments can be a great foundation for this role.

Joining a contact center can feel like a big step, particularly if you've never worked in one before.

That's why you'll start with comprehensive paid training, followed by coaching and ongoing support as you build your confidence and capability.

And development doesn't stop once training finishes. You'll continue to receive feedback and opportunities to learn as you progress.

Your working arrangements

First six months: You'll work from our Melbourne CBD office while you build your knowledge, capability and connections with the team.

After six months: Hybrid working opportunities may become available, subject to individual performance, attendance and business requirements.

Hours

Full-time

Monday to Friday

Rotating shifts between 7:00am and 7:00pm

Where could this opportunity take you?

For some people, customer service is a great job.

For others, it's where their career begins.

As your knowledge and capability grow, future opportunities may become available through pathways such as:

Or you may choose to build specialist capability in:

Training | Quality | Workforce Management | Talent | Operations

Your first role with us doesn't have to be your last.

You're joining something bigger

Tech Mahindra combines technology, digital capability and customer experience to help organizations around the world transform and serve their customers better.

And we're part of the Mahindra Group, whose entrepreneurial journey began in 1945. That heritage continues to shape the ambition and sense of purpose behind Tech Mahindra today.

So when you join our Melbourne team, you're joining a local team with the opportunity and perspective of a global organization behind you.