Customer Service Associate

Tech Mahindra; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

Tech Mahindra in Melbourne is hiring for a full-time customer service role. You will handle inbound inquiries, learn multiple systems, and build your capability with comprehensive paid training and ongoing support.

After six months, hybrid working may be available, depending on performance and business needs. This is a path to broader opportunities within a global technology and customer experience organization.

Qualifications

• No prior contact-center experience required; training provided.
• Attitude, willingness to learn valued.
• Comprehensive paid training before handling customer interactions.

Responsibilities

• Handle inbound customer enquiries
• Listen carefully and understand what the customer needs
• Provide clear, accurate information with empathy
• Navigate multiple systems while keeping customer records
• Take ownership of enquiries and work toward resolution
• Collaborate with colleagues and leaders
• Deliver against customer experience, quality, compliance and performance expectations

Skills

Communication skills

Active listening

Problem solving

Attention to detail

Reliability

Learning ability

Job description

Start in customer service. Build a career that can take you further.

Great careers don't always start with years of experience.

Sometimes they start with the right attitude, a willingness to learn, and someone prepared to give you the opportunity.

At Tech Mahindra, we're looking for people who enjoy helping others, communicate confidently and want to build their skills in customer service. Whether you already have contact-center experience or you're coming from retail, hospitality or another customer-facing environment, we'll provide the training, coaching and support to help you succeed.

Bring your potential. We'll help you build from there.

Why build your career with us?

• Comprehensive paid training to help you feel confident before taking customer interactions
• Ongoing coaching and development as you grow in the role
• Clear career pathways into areas such as Subject Matter Expertise, Team Leadership, Training, Quality, Workforce Management, Talent and Operations
• Recognition for great work, individually and as part of the team*
• A supportive, inclusive team environment where different backgrounds and experiences are welcomed
• Regular team engagement and recognition activities*
• A convenient Melbourne CBD location, close to public transport
• Potential hybrid working after six months, subject to performance, attendance and business requirements
• The opportunity to build your career within a global technology and customer experience organization

What you'll be doing

You'll be one of the first people our customers speak with, which means you'll play an important part in making every interaction count.

You'll:

• Handle inbound customer enquiries
• Listen carefully and understand what the customer needs
• Provide clear, accurate information and solutions with empathy and professionalism
• Navigate multiple systems while maintaining accurate customer records
• Take ownership of enquiries and work towards resolution
• Work collaboratively with your colleagues and leaders
• Deliver against customer experience, quality, compliance and performance expectations

What we're looking for

Contact-center experience is welcome, but it isn't essential.

We're more interested in your attitude, communication skills and willingness to learn.

You'll bring:

• Strong communication and active-listening skills
• Confidence using computers and learning new systems
• Good problem-solving skills and sound judgement
• Strong attention to detail
• Reliability and professionalism
• The ability to stay focused and positive in a structured, fast-paced environment

Experience from retail, hospitality, customer service or other people-facing environments can be a great foundation for this role.

Joining a contact center can feel like a big step, particularly if you've never worked in one before.

That's why you'll start with comprehensive paid training, followed by coaching and ongoing support as you build your confidence and capability.

And development doesn't stop once training finishes. You'll continue to receive feedback and opportunities to learn as you progress.

Your working arrangements

First six months: You'll work from our Melbourne CBD office while you build your knowledge, capability and connections with the team.

After six months: Hybrid working opportunities may become available, subject to individual performance, attendance and business requirements.

Hours

Full-time

Monday to Friday

Rotating shifts between 7:00am and 7:00pm

Where could this opportunity take you?

For some people, customer service is a great job.

For others, it's where their career begins.

As your knowledge and capability grow, future opportunities may become available through pathways such as:

Or you may choose to build specialist capability in:

Training | Quality | Workforce Management | Talent | Operations

Your first role with us doesn't have to be your last.

You're joining something bigger

Tech Mahindra combines technology, digital capability and customer experience to help organizations around the world transform and serve their customers better.

And we're part of the Mahindra Group, whose entrepreneurial journey began in 1945. That heritage continues to shape the ambition and sense of purpose behind Tech Mahindra today.

So when you join our Melbourne team, you're joining a local team with the opportunity and perspective of a global organization behind you.

Think you could be great at this?

You don't need to tick every box.

If you're a good communicator, enjoy helping people and are ready to learn, we'd like to hear from you.

Bring your potential. Build your skills. See where a career with Tech Mahindra can take you.