Customer Service Centre Consultant

Weploy; Toowoomba Regional; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

30% Telstra services discount

Telstra Extra Day Off

Parental leave – 16 weeks

Diversity and inclusion

Job summary

Telstra Retail is seeking a Retail Customer Service & Sales Consultant (Expression of Interest) in Australia. You will delight customers with outstanding service, guiding them to products and services to transform their telecommunications experience, in an iconic Aussie brand environment.

Opportunities available across Toowoomba (Grand Central), Warwick and Dalby. Join a team that values customer focus, teamwork and growth, with flexible learning and career progression.

Qualifications

• Great communication skills.

Responsibilities

• Deliver exceptional customer experiences by helping customers find the right products and services.
• Be the go-to tech expert and stay up-to-date with the latest gadgets and Telstra services.
• Achieve and excel by meeting sales targets and KPIs while keeping customers connected.
• Collaborate with the team to create a welcoming environment and support store goals.

Skills

Customer service

Sales

Communication

Team collaboration

Job description

Job Title Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Employment Type Permanent 
Closing Date 30 Oct :59pm 
Job Title Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Job Description

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

Opportunities available across these locations:

• Toowoomba (Grand Central)
• Warwick
• Dalby

WhatYou’llBe Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.

• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.

• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.

• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Generous Discounts: Enjoy30% off Telstra services and exclusive offers with over240 brands and partners .
• Leave Options: Take advantage of16 weeks of paid parental leave , theTelstra Extra Day Off ,gender affirmation leave ,Cultural Leave ,Blood Donor Leave , and the ability to purchase up to4 weeks of additional leave .
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.

• Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!

• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.

• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is It You We’re Looking For?

• Great Communication Skills: You’re a natural at connecting with people and making their day better.

• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.

• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.

• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.

• Resilience and Positivity: You have a can-do attitude, even when things get busy.

• Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!