Customer Growth Specialist

Pine Services Group; Ballarat; On-site; AUD 58,000 - 78,000; Part time

Benefits offered by this job

12% Superannuation

Staff discounts

Parental leave

Job summary

Telstra is seeking a part-time Retail Customer Service & Sales Consultant in Wendource near Ballarat to help customers select Telstra products, activate services, and troubleshoot basic issues. You’ll contribute to a positive in-store experience and meet sales KPIs in a dynamic retail environment.

You’ll join an iconic Aussie brand with strong customer focus, offering growth opportunities and a flexible working schedule that respects work‑life balance.

Qualifications

• Excellent communication and interpersonal skills.
• Proven ability to meet sales targets and KPIs.
• Experience in customer-facing roles is a plus but not required.

Responsibilities

• Deliver exceptional customer experiences by helping customers select products and services.
• Be the go-to tech expert, staying up-to-date with Telstra offerings.
• Achieve and exceed sales targets while keeping customers connected.
• Collaborate with team to create a welcoming store environment.

Skills

Communication skills

Sales drive

Customer service

Job description

Telstra Retail: Part Time Customer Service & Sales Consultant

Employment Type Permanent Closing Date 7 Nov :59pm Job Title Telstra Retail: Part Time Customer Service & Sales Consultant WENDOUREE

Job Summary

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You’ll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Hourly Rate: $34.36 per hour

*Junior rates apply for those under 20 years of age.

*Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.

• Plus 12% Superannuation

• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
• Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is It You We’re Looking For?

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can‑do attitude, even when things get busy.
• Customer‑Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!