Telstra Retail: Part Time Customer Service & Sales Consultant - Melbourne Flagship Store

Telstra; Melbourne; On-site; AUD 39,000 - 56,000; Full time

Benefits offered by this job

Penalty rates

Junior rates for under 20

Job summary

Telstra's Melbourne Flagship Store is seeking a Customer Service & Sales Consultant to be at the heart of helping customers connect with the latest technology and personalised solutions.

You'll join a supportive team with flexible options and clear progression, learning the products while delivering great experiences in a fast-paced retail environment. Junior rates apply for those under 20, with penalties for evening, weekend and holiday hours.

Qualifications

• Whether you're already experienced in retail or looking for a new opportunity, we'll give you the support, learning and tools to thrive.
• Previous customer service or retail experience is great, but it's not essential.

Responsibilities

• Help customers find the products and solutions that make a real difference to their everyday lives.
• Be at the heart of delivering personalised customer experiences and connecting customers to technology.

Skills

People skills

Curiosity

Sales mindset

Fast-paced work

Energy & resilience

Continuous learning

Job description

Be part of something bigger at our Melbourne Flagship Store

Our Melbourne Flagship Store showcases the very best of Telstra - our latest technology, personalised customer experiences and a team passionate about helping people connect.

As a Customer Service & Sales Consultant, you'll be right at the heart of it. You'll get to know our customers, understand what matters to them and help them find the products and solutions that make a real difference to their everyday lives.

Whether you're already experienced in retail or looking for an opportunity to build your career, we'll give you the support, learning and tools to thrive.

What We Offer

At Telstra Retail, connection is at the centre of everything we do. Connecting customers to technology, communities to possibilities, and our people to meaningful careers.

We support flexibility and choice.

With working arrangements, leave options and benefits designed to fit different stages of life, you'll be backed to find the right balance between work and what matters outside of it.

Belonging shapes our team culture.

You'll be part of a supportive, inclusive environment where people look out for each other and every contribution is valued. We welcome people from all backgrounds and experiences and are committed to creating a place where everyone feels they belong.

Technology brings our work to life.

From the latest devices to industry‑leading networks, you'll help customers experience technology in ways that genuinely make a difference, supported by the tools and training you need to succeed.

Opportunity is everywhere.

Whether you're building new skills, exploring different career pathways or growing within retail and beyond, we support your development through learning, recognition and clear progression.

• $34.36 per hour, plus applicable penalty rates.*


• Junior rates apply for those under 20 years of age.


• Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.

What You'll Bring

Whether you're already experienced in retail or looking for a new opportunity, we'll give you the support, learning and tools to thrive. You don't need to know everything about technology on day one - we can teach you that.

• Love connecting with people and creating great experiences.


• Are curious and enjoy finding solutions.


• Feel motivated by goals and enjoy working in a sales environment.


• Are comfortable in a fast-paced, customer-facing environment.


• Bring energy, resilience and a positive approach.


• Enjoy learning and want to keep developing your skills.

Previous customer service or retail experience is great, but it's not essential. If you bring the right attitude and enthusiasm, we'd love to hear from you.

Who We Are

From powering Australia to reaching the world, Telstra is built on connection and the people who make it possible. With leading tech, bold ambition and the best network, this is where you can define what's next. For you. For everyone. Because when you thrive, so does the future.

Here, you're part of a team that connects communities, brings technology to life and supports each other every step of the way. We welcome people from all backgrounds and experiences and are committed to creating a place where everyone feels valued, included and able to define their possible. You don't need to tick every box to apply. If this role excites you, we'd love to hear from you.

Here, you're not just doing a job, you're building confidence, connection and a future you can be proud of. This is where you can Define Your Possible.

We Can't Wait To See What You'll Bring.

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We use HireVue as part of our recruitment process, giving you the flexibility to complete your video interview at a time that suits you. As part of your application, you may receive communications from [phone] (Australia) or [phone] (Philippines and India). By applying, you acknowledge that Telstra uses AI-assisted tools to support candidate matching and recruitment processes. All hiring decisions remain human-led. If you need support, email us at , or call 03 8519 0699 and leave a message, noting your preferred method of contact (can be via your Disability Employment Services provider). Please note only enquiries related to adjustments, disability and accessibility will be answered via this email address.