Customer Service Representative

Ttecjobs; City of Melbourne; Hybrid; AUD 45,000 - 61,000; Full time

Benefits offered by this job

Hybrid work environment

Performance bonuses

Tenure rewards

Career growth

Job summary

TTEC in Melbourne, Australia seeks a Customer Service Representative to resolve customer issues, support marketing and service reminder calls, and deliver exceptional experiences. The role emphasizes collections, billing disputes, and cross-functional coordination within a hybrid work environment.

Candidates should have experience in collections/portfolio management, strong communication, and a client-focused mindset.

Qualifications

• Experience in collection and portfolio management is required.
• Ability to handle communications end-to-end in omnichannel channels.
• Strong negotiation and customer-relations skills.

Responsibilities

• Manage collections activities for assigned portfolios and relationships with Enterprise and Government customers.
• Apply credit treatments including service restrictions, suspensions and cancellations.
• Own and manage billing disputes and inquiries with investigations and outcomes.
• Coordinate with Billing, Credit Management and other stakeholders to resolve issues.
• Provide education and support on billing and credit self-service tools.

Skills

Collections experience

Portfolio management

Omnichannel communication

Negotiation

Tools

Billing systems

CRM

Job description

Welcome! Please sign in or register with us. | My Account Options

Job Description - Customer Service Representative (04F8G)

Customer Service Representative

As a Customer Service Representative in Melbourne, Australia,you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Australia says it all!

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customers’ issues before escalating to the next level. Whether it’s getting answers for customers quickly, support in marketing the client products through brand welcome calls or annual service reminder calls, you’ll be the difference between their customer experience being just average or an exceptional one

During a Typical Day, You’ll

• Manage collections activities for assigned customer portfolios, including campaign execution and relationship management for Enterprise and Government customers.
• Apply credit treatment processes, including customer correspondence, service restrictions, suspensions, and cancellations.
• Own and manage billing disputes and enquiries, coordinating investigations and communicating outcomes to customers.
• Act as a key liaison with internal Billing, Credit Management, and other stakeholders to resolve billing and credit issues.
• Provide customer education and support on billing and credit self-service tools and platforms.
• Conduct detailed account analysis and maintain reports on aged debt, complex disputes, and resolution actions.
• Serve as the first point of contact for complex disputes, applying strong negotiation skills, commercial judgment, and high quality written and verbal communication.

What You Bring to the Role

• Experience in collection and portfolio management is a must.
• Self-starter and results-oriented
• Ability to manage communications and full lifecycle sales in an omnichannel communication environment, which could include outbound sales, email and chat

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career growth and lots of learning opportunities for aspiring minds
• Competitive salary of $53k base + superannuation
• The opportunity to work in a hybrid working environment
• And yes... performance bonus opportunities and most of the benefits you'd expect and maybe a few that might pleasantly surprise you like
• Achievable commissions and performance-based bonuses
• Tenure reward payments at your anniversary

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vista points and allows every individual to bring value to the table in their own unique way.