Customer Service Assistant Manager 3IC

Drakes Supermarkets; Samford Valley; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Staff discount 10%

Family discount 10%

On-the-job training and support

Career progression opportunities

Company funded retail management & 1st

Aid qualifications

Vehicle leasing opportunities

Discounted gym memberships

Banking benefits

Health insurance

Job summary

Drakes Supermarkets is seeking a motivated leader for our Samford store's Customer Service department. You will report to the Customer Service Manager, oversee a small team, and handle rosters, orders, and stock takes in a fast-paced supermarket environment.

The role offers hands-on leadership, opportunities for career progression, comprehensive onboarding, and access to additional benefits including staff discounts and family discounts across all Drakes stores.

Qualifications

• Customer service experience is desired, but not essential.
• Ability to supervise team members.
• Passion and enthusiasm, with a very hands on approach.
• Unparalleled commitment to customer service.
• Ability to liaise with both team members and management.
• A flair for merchandising.
• Commitment to work health and safety standards.

Responsibilities

• Manage a small team in the Customer Service department.
• Create rosters.
• Generate orders.
• Complete stock takes.
• Other duties as required.

Skills

Customer service

Team supervision

Roster creation

Stock control

merchandising

Job description

• Attractive remuneration + 10% company discount for you and your family
• Full on-the-job training and support provided
• Opportunity for career progression

About us:

Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.

Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.

What we offer you:

Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people.

• 10% staff and family discount across all Drakes stores
• Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
• In-depth onboarding and career progression opportunities
• Company funded retail management qualifications and first aid qualifications
• Vehicle leasing opportunities

About this opportunity:

Our Samford store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department.

Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes + much more!

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Customer service experience is desired, but not essential
• Ability to supervise team members
• Passion and enthusiasm, with a very "hands on" approach
• Unparalleled commitment to customer service
• Ability to liaise with both team members and management
• A flair for merchandising
• Commitment to work health and safety standards