Customer Service Assistant Manager

Drakes Supermarkets; Central Highlands Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Attractive remuneration

Dynamic growth

Promotion potential

Job summary

Drakes Supermarkets in Queensland is seeking a proactive retail supervisor to lead the front end and cash desk operations, ensuring excellent customer service while maintaining cost control.

You will supervise staff, roster shifts, and motivate the team to meet local customer needs; a hands-on leadership style and strong communication with management are essential.

Qualifications

• Experience with front-end and POS systems.
• Strong customer service orientation.
• Experience supervising staff and rostering.
• Hands-on leadership style with excellent communication.
• Commitment to occupational health and safety standards.

Responsibilities

• Lead front-end and POS operations to ensure smooth service.
• Maintain high standards of customer service.
• Supervise staff and manage rostering.
• Ensure adherence to health and safety standards.

Skills

Front-end & POS knowledge

Customer service excellence

Staff supervision

Staff rostering

Communication skills

Cost control understanding

Tools

POS system

Job description

Exciting Career Opportunity

• Attractive remuneration
• Dynamic growing company
• Potential for promotion

Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company.

The successful applicant will be given the opportunity to treat the department as if it were their own business. They will be given the flexibility to tailor the stores service and product offering to meet the specific needs of the customers within the local area.

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Significant front end and POS knowledge
• Unparalleled commitment to customer service
• Experience in supervising staff
• Accurate staff rostering will be an advantage
• Passion and enthusiasm, with a very "hands on" approach
• Excellent communication skills
• Ability to liaise with both staff and management
• An understanding of ordering and cost control
• Commitment to occupational health and safety standards

To succeed within our organisation, applicants must be able to:

• Display a passion for customer service
• Express a positive "can do" attitude
• Problem solve
• Lead by example
• Motivate a team
• Communicate effectively with management, employees, customers and external stakeholders