Customer Service Assistant

Shoalhaven City Council; Ulladulla; On-site; AUD 49,000 - 55,000; Part time

Benefits offered by this job

Generous leave

Long service leave after 5 years

Flexitime

9-day fortnight

Flexible/remote work

Wellbeing programs

Professional development

Job summary

Shoalhaven City Council in Ulladulla is seeking a friendly Library Assistant to deliver prompt, courteous library and visitor information services at Milton Library, Ulladulla Library and Visitor Information Centre. You will support day-to-day operations, help with displays, and ensure a welcoming environment for all visitors.

The role requires NSW residency, a Class C Driver's Licence, and a NSW Working with Children Check, with part-time and casual positions available.

Qualifications

• Experience in library services.
• Knowledge of the local area and attractions.
• Eligibility to work in Australia (Australian residency or citizenship).
• Current NSW Working with Children Check is required.

Responsibilities

• Provide high-standard customer service for library and Visitor Centre users.
• Complete library duties and participate in day-to-day operations of both libraries and the Visitor Information Centre.
• Assist with displaying stock and brochures, and maintain tourism materials.

Skills

Library services experience

Local area knowledge

HSC or equivalent

Australian residency or citizenship

Class C Driver's Licence

NSW Working with Children Check

Education

HSC or equivalent

Job description

• 1 x Permanent Part-Time position (21 hours per week - Tuesday & Wednesday 9 - 2pm, Thursday 9 - 4 and Friday 9 - 2pm) and Casual positions available
• Casual rate: $43 - $48 (included 25% Casual Loading) per hour + 12% super
• Located at Ulladulla Civic Centre

About the Role

This role is responsible for delivering prompt, courteous and efficient visitor information and library services to customers of the Milton Library and the Ulladulla Library and Visitor Information Centre. The position also supports the day-to-day operations of both the libraries and the Visitor Information Centre, contributing to a welcoming and well organised environment for all visitors and community members. This includes:

• Work as part of the Branch team to provide a high standard of customer service and a safe working environment.
• Complete all library duties as required, undertaking an equal share of tasks.
• Complete Visitor Centre duties including displaying stock and maintenance of brochures and other tourism related materials Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.

About You

To be successful in the position, you will have:

• Library services experience
• Knowledge of the local area and its attractions
• HSC or equivalent
• Proof of Australian residency or citizenship
• Class C Driver's Licence
• NSW Working with Children Check

The ideal candidate is friendly, community minded and enjoys helping people of all ages. They bring excellent customer service skills, strong communication, and a genuine interest in libraries, local knowledge, and visitor services. This person is organised, reliable and able to work confidently in a busy environment while maintaining a warm and welcoming atmosphere for all visitors.

This position requires a current NSW Working with Children Check. Applicants are required to apply and pay for this check if not already obtained.

Applications Close: Monday, 28 September 2026 (at midnight)

If you have any questions about this role, please contact Cathryn Burns - Ulladulla Customer & Community Resources Manager - 02 4444 8***

Why Work with Us

The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.

Benefits include:

• Generous leave entitlements
• Long Service Leave after 5 years
• Option of flexitime for indoor staff
• 9-day fortnight for outdoor staff
• Flexible and remote working arrangements
• Novated lease arrangements available
• Opportunities for professional development and training
• Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance
• NSW Welcome Experience

**Conditions apply as per the Local Government State award, and Council policies

Shoalhaven City Council is committed to creating a workplace that reflects our diverse community. We welcome applicants of all ages, abilities, and backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with a disability, culturally diverse individuals, and LGBTQIA+ community members. We ensure equitable recruitment practices, and encourage applicants living with a disability to request reasonable adjustments. As a Child Safe Organisation, we uphold the rights and safety of all children and young people.