Customer Liaison Officer - Northern

Careers at Council; Nowra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Generous leave

Long service leave

Flexitime

9-day fortnight

Flexible/remote working

Professional development

Wellbeing programs

Job summary

Shoalhaven City Council is hiring two Customer Liaison Officers to coordinate customer service across Bomaderry Aquatic Centre, Nowra Aquatic Park, and Shoalhaven Indoor Sports Centre. You will lead POS teams, manage bookings, and ensure safe, compliant operations in a fast-paced community environment.

Ideal candidates will have a NSW Working with Children Check, a Class C licence, strong cash handling, and experience coordinating booking systems.

Qualifications

• Current NSW Working with Children Check.
• Class C Driver's Licence.
• Demonstrated experience coordinating POS teams.
• Strong cash handling and reconciliation skills.
• Proficiency in word processing, databases, and booking systems.
• Proof of Australian residency or citizenship.

Responsibilities

• Coordinate customer service and point-of-sale teams to deliver a customer-centric experience.
• Manage bookings and administration using LINKS Booking Management System.
• Oversee cash handling, banking reconciliation, and stock control.
• Provide leadership in customer service, including training staff and resolving complaints.
• Liaise with contractors, hirers, and facility staff to ensure harmonious operations.
• Promote memberships and encourage community engagement with facilities.
• Ensure compliance with child safety, WHS, and Council policies.

Skills

Customer service

POS coordination

Cash handling

Communication

Leadership

Problem solving

Education

Australian residency verification

Tools

Booking systems

Word processing

Databases

Job description

• 2x Permanent, Full Time positions available
• Based at the Shoalhaven Indoor Sports Centre, Bomaderry, and the Nowra Aquatic Park, Nowra

About the Role

We are seeking two motivated Customer Liaison Officers to coordinate customer service operations across the Bomaderry Aquatic Centre, Nowra Aquatic Park, and Shoalhaven Indoor Sports Centre. The key responsibilities of this role include:

• Coordinate customer service and point-of-sale teams to deliver a customer-centric experience.
• Manage bookings and administration using LINKS Booking Management System.
• Oversee cash handling, banking reconciliation, and stock control.
• Provide leadership in customer service, including training staff and resolving complaints.
• Liaise with contractors, hirers, and facility staff to ensure harmonious operations.
• Promote memberships and encourage community engagement with facilities.
• Ensure compliance with child safety, WHS, and Council policies.

Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.

About You

To be successful in the position, you will have:

• Current NSW Working with Children Check.
• Class C Driver's Licence.
• Demonstrated experience in a similar customer service role, including coordinating POS teams.
• Strong cash handling and reconciliation skills.
• Proficiency in word processing, databases, and booking systems.
• Proof of Australian residency or citizenship

Our ideal applicant is a customer-focused leader who thrives in a fast-paced environment. You have excellent communication and problem-solving skills, can manage competing priorities, and lead by example. Your ability to remain calm under pressure, combined with a commitment to safety and compliance, makes you the ideal candidate. If you're passionate about delivering outstanding service and building positive community relationships, we want to hear from you!

This position requires a current NSW Working with Children Check. Applicants are required to apply and pay for this check if not already obtained.

Applications Close: Thursday, 24 September 2026 (at midnight)

If you have any questions about this role, please contact Annie Westley - Northern Recreation Manager - 02 4429 5***

Why Work with Us

The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.

Benefits include:

• Generous leave entitlements
• Long Service Leave after 5 years
• Option of flexitime for indoor staff
• 9-day fortnight for outdoor staff
• Flexible and remote working arrangements
• Novated lease arrangements available
• Opportunities for professional development and training
• Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance

**Conditions apply as per the Local Government State award, and Council policies

Shoalhaven City Council is committed to creating a workplace that reflects our diverse community. We welcome applicants of all ages, abilities, and backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with a disability, culturally diverse individuals, and LGBTQIA+ community members. We ensure equitable recruitment practices, and applicants with disability can request reasonable adjustments. As a Child Safe Organisation, we uphold the rights and safety of all children and young people.