Customer Service and Optical Assistant - Narellan

Oscar Wylee Pty Ltd.; Sydney; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Free prescription glasses every 6mths

Family & Friends discounts

Store-based training & development

Supportive team culture

Close to public transport and parking

Career progression opportunities

Job summary

Oscar Wylee Pty Ltd. is seeking an Optical Assistant to join our dynamic Australian retail team.

In a fast-paced store environment, you will engage customers, identify eyewear needs, and deliver exceptional service while aiming to exceed sales targets. You will provide styling advice and expert recommendations to help customers find their perfect frames, while maintaining a positive energy and supporting colleagues.

Qualifications

• Retail experience in fast-paced environments.
• Excellent communication skills with clear, friendly messaging.
• Motivated and proactive; able to take initiative in busy settings.
• People-oriented; approachable and empathetic to customers.
• Flexible to work late evenings and weekends.

Responsibilities

• Actively engaging with customers to identify eyewear needs and delivering top-notch service, aiming to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to help customers find the best frames.
• Bring a positive, energetic presence to the store and respond to customer queries and needs.
• Support fellow team members and contribute to a harmonious, supportive work environment.

Skills

Retail experience

Customer service

Communication skills

Proactive

Team player

Job description

Join our team as an Optical Assistant, a dynamic and engaging role where you’ll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

• Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
• Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
• Offeringyour support to fellow team members and contributing to a harmoniousand supportive work environment.

About You:

• Strong background in fast-paced retail settings
• Excellent communication skills - direct and easy for customers to understand.
• Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
• A people person, ready to offer assistance with an approachable and empathetic manner
• Flexible to work late evening and weekends

Perks:

• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year!
• Work in our Narellan store, conveniently located in Sydney’s North Shore with easy access from nearby suburbs such as Marsfield and North Ryde. Just a short walk from Macquarie University metro station, with excellent public transport links and convenient parking available, commuting to and from the store is simple and stress free. Check out our store page here!
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
• The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
• A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Narellan offers a vibrant retail, dining and entertainment environment with an extensive selection of international and Australian brands. After your shift, you can explore the centre’s diverse cafés and restaurants, browse its wide range of stores or enjoy the lively atmosphere of Sydney’s North Shore precinct.

Work in our South.Point Narellan store, conveniently located in Canberra’s southern hub with easy access from nearby suburbs such as Greenway, Oxley and Bonython. With excellent bus connections from across Canberra and five easy-access car parks available, commuting to and from the store is simple and stress free. Check out our store page here!

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!