Customer Service and Optical Assistant - Burwood

Oscar Wylee Pty Ltd.; Sydney; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Free prescription glasses every 6 mo.

Family & Friends discounts twice ayear

Store at Westfield Burwood with dining

Coaching and career growth

Training on eyewear styling

Management career trajectory

Job summary

Oscar Wylee Pty Ltd. is seeking an Optical Assistant to deliver exceptional customer service and exceed sales targets at our Westfield Burwood store. You will actively engage customers, provide expert eyewear recommendations, and contribute to a positive team environment.

The role requires a strong background in fast-paced retail, excellent communication, and flexibility to work late evenings and weekends. Join a lively retail destination and grow with a supportive team.

Qualifications

• Experience in fast-paced retail environments.
• Excellent communication with customers.
• Flexible to work late evenings and weekends.

Responsibilities

• Actively engage with customers to identify eyewear needs and deliver exceptional service.
• Provide expert recommendations and eyewear styling advice for best frame choices.
• Bring a positive, energetic presence to the store and ensure customer queries are met.
• Support fellow team members to maintain a harmonious and collaborative work environment.

Skills

Retail experience

Excellent communication

Motivated and proactive

People person

Flexible schedule

Job description

Join our team as an Optical Assistant, a dynamic and engaging role where you'll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

• Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
• Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
• Offeringyour support to fellow team members and contributing to a harmoniousand supportive work environment.

About You:

• Strong background in fast-paced retail settings
• Excellent communication skills - direct and easy for customers to understand.
• Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
• A people person, ready to offer assistance with an approachable and empathetic manner
• Flexible to work late evening and weekends

Perks:

• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year!
• Westfield Burwood offers a lively retail and dining destination with a diverse mix of shopping, cafés and entertainment experiences. After your shift, you can explore Burwood Road's popular eateries, enjoy a variety of Asian and Middle Eastern cuisines or relax with friends at the many nearby bubble tea spots and cafés here.
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
• The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
• A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Work in our Westfield Burwood store, conveniently located just a short walk from Burwood train station with easy access from nearby suburbs such as Strathfield and Ashfield. With excellent public transport options and 2-hour free parking available at the centre, commuting to and from the store is convenient and stress free.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We're committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!