Customer Service Allocator

Lotuspeople.Com.Au; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

WHV accepted

Job summary

Lotus People in Sydney is seeking a Customer Service Allocator to coordinate daily transport operations with a strong emphasis on customer satisfaction and carrier performance. You will optimise delivery routes, manage carrier relationships, and drive continuous improvements in transport efficiency and service delivery.

The role welcomes applicants with a proactive problem-solving approach and the ability to thrive in a fast-paced logistics environment, including openness to Working Holiday

Qualifications

• Excellent communication and negotiation skills.
• Proficient with data to inform planning.
• Customer-focused with a service mindset.
• Strong time management in fast-paced settings.
• Problem-solving and continuous improvement mindset.
• Resilient and adaptable in dynamic environments.

Responsibilities

• Act as the main point of contact for transport-related enquiries, ensuring customers are kept informed and supported throughout the delivery process.
• Monitor daily transport activities to ensure services are delivered on time and in line with customer expectations.
• Develop and maintain strong working relationships with external carriers to ensure service consistency and reliability.
• Support commercial efficiency by reviewing and negotiating transport terms to align with service and budget objectives.
• Troubleshoot transport disruptions or delays with urgency and professionalism, ensuring minimal impact to customers.
• Work closely with internal departments to address recurring issues and contribute to continuous process improvements.
• Track performance metrics and gather feedback to support service enhancements and operational optimisation.

Skills

Confident communicator

Data analysis

Customer focus

Time management

Process improvement

Adaptability

Job description

ABOUT THE ROLE

We're currently seeking a Customer Service Allocator to join a dynamic and customer-focused logistics team. In this key role, you'll be responsible for coordinating daily transport operations with a strong focus on both customer satisfaction and carrier performance. This is a fantastic opportunity for a detail-oriented individual who thrives in a fast-paced environment and enjoys problem-solving on the go. You'll be optimising delivery routes, managing relationships with carriers, and contributing to ongoing improvements in transport efficiency and service delivery.

Open to Working Holiday Visas

DUTIES

• Act as the main point of contact for transport-related enquiries, ensuring customers are kept informed and supported throughout the delivery process.
• Monitor daily transport activities to ensure services are delivered on time and in line with customer expectations.
• Develop and maintain strong working relationships with external carriers to ensure service consistency and reliability.
• Support commercial efficiency by reviewing and negotiating transport terms to align with service and budget objectives.
• Troubleshoot transport disruptions or delays with urgency and professionalism, ensuring minimal impact to customers.
• Work closely with internal departments to address recurring issues and contribute to continuous process improvements.
• Track performance metrics and gather feedback to support service enhancements and operational optimisation.

SKILLS & EXPERIENCE

• Confident communicator with the ability to build rapport and manage negotiations effectively.
• Comfortable working with data and using insights to inform planning and decision-making.
• Highly customer-focused, with a genuine drive to deliver outstanding service at every touchpoint.
• Excellent time management skills, able to juggle competing priorities in a deadline-driven environment.
• Solutions-focused mindset, always looking for ways to refine processes and boost efficiency.
• Resilient and adaptable, thrives in a high-energy, fast-moving setting.

At Lotus People, we are committed to fostering diversity, equity and inclusion.

We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.