Logistics Customer Service & Route Optimizer

Lotuspeople.Com.Au; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

WHV accepted

Job summary

Lotus People in Sydney is seeking a Customer Service Allocator to coordinate daily transport operations with a strong emphasis on customer satisfaction and carrier performance. You will optimise delivery routes, manage carrier relationships, and drive continuous improvements in transport efficiency and service delivery.

The role welcomes applicants with a proactive problem-solving approach and the ability to thrive in a fast-paced logistics environment, including openness to Working Holiday

Qualifications

• Excellent communication and negotiation skills.
• Proficient with data to inform planning.
• Customer-focused with a service mindset.
• Strong time management in fast-paced settings.
• Problem-solving and continuous improvement mindset.
• Resilient and adaptable in dynamic environments.

Responsibilities

• Act as the main point of contact for transport-related enquiries, ensuring customers are kept informed and supported throughout the delivery process.
• Monitor daily transport activities to ensure services are delivered on time and in line with customer expectations.
• Develop and maintain strong working relationships with external carriers to ensure service consistency and reliability.
• Support commercial efficiency by reviewing and negotiating transport terms to align with service and budget objectives.
• Troubleshoot transport disruptions or delays with urgency and professionalism, ensuring minimal impact to customers.
• Work closely with internal departments to address recurring issues and contribute to continuous process improvements.
• Track performance metrics and gather feedback to support service enhancements and operational optimisation.

Skills

Confident communicator

Data analysis

Customer focus

Time management

Process improvement

Adaptability

Job description

Lotus People in Sydney is seeking a Customer Service Allocator to coordinate daily transport operations with a strong emphasis on customer satisfaction and carrier performance. You will optimise delivery routes, manage carrier relationships, and drive continuous improvements in transport efficiency and service delivery.

The role welcomes applicants with a proactive problem-solving approach and the ability to thrive in a fast-paced logistics environment, including openness to Working Holiday