Customer Service & Office Administrator

EHI Australia; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

EHI Australia is seeking a versatile professional to join our team in Melbourne in a role blending administrative tasks with internal sales responsibilities. You will support administrative functions and become a key member of our customer support team.

Responsibilities include handling inquiries, managing calls and emails, supporting field sales with materials and reporting, and maintaining product knowledge.

Qualifications

• Experience in administrative and sales roles.
• Excellent written and verbal communication.
• Strong organizational and multi-tasking abilities.
• Proactive problem-solving and customer satisfaction focus.
• Ability to work independently and collaboratively.
• SAP experience is a plus.

Responsibilities

• Provide exceptional customer service by addressing inquiries and concerns promptly and professionally.
• Manage incoming phone calls and emails, ensuring timely and accurate responses.
• Support our field sales team with point-of-sale materials, reporting, and other necessary information.
• Develop and maintain a thorough understanding of company products and services.
• Handle pricing and customer order inquiries accurately and efficiently.
• Undertake various general administrative duties to support the team and organization.
• Proactively identify and address customer needs to foster retention.

Skills

Customer service

Communication

Organization

Proactive problem-solving

Independent & collaborative

SAP experience

Job description

Are you a versatile professional seeking a role that blends administrative tasks and internal sales responsibilities? EHI Australia is excited to offer an opportunity for a dynamic individual to join us in a multifaceted role. You'll support our administrative functions and become a key member of our customer support team.

EHI Australia Pty Ltd is a respected importer and distributor of hardware and industrial products, proudly affiliated with The Colson Group, a leading global manufacturer of wheels and castors. We serve a diverse clientele, including renowned retailers, with quality service and product delivery across Australia and New Zealand. Our dedication to customer satisfaction drives us to pursue excellence in all aspects of our operations.

Responsibilities

• Provide exceptional customer service by addressing inquiries and concerns promptly and professionally.
• Manage incoming phone calls and emails, ensuring timely and accurate responses.
• Support our field sales team with point-of-sale materials, reporting, and other necessary information.
• Develop and maintain a thorough understanding of company products and services.
• Handle pricing and customer order inquiries efficiently, maintaining accuracy and attention to detail.
• Undertake various general administrative duties to support the overall functioning of the team and organization.
• Proactively identify and address customer needs promptly, ensuring their satisfaction and fostering long-term retention.

Requirements

• Demonstrated experience in administrative and sales positions, showcasing adaptability and versatility.
• Excellent communication skills, both verbal and written, with a professional demeanour.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• A proactive attitude with a focus on problem-solving and customer satisfaction.
• Ability to work both independently and collaboratively in a fast-paced environment.
• SAP experience is an advantage.