Customer Service Agent

FPES Australia; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

FPES Australia is seeking a proactive Business Support Officer to join our Cronulla team. You will handle reception, administration and client interactions in a fast-paced environment, with a friendly, can-do attitude and strong communication skills. Applicants must have 3+ years of administration experience.

The role offers normal hours, with two work-from-home days per week and Sydney-based commuting. You will maintain client profiles, schedules and office procedures while supporting a busy

Qualifications

• 3+ years administration experience essential.
• Strong communication and organisational abilities.

Responsibilities

• Managing soft phone system.
• Managing high volume inbox.
• Making Physiotherapy/Doctor appointments for clients.
• Monitoring and maintaining client profiles.
• Maintaining office procedures.

Skills

Reception skills

Administration

Client engagement

Multitasking

Communication

Organisational skills

Job description

FPES is a leading Australian owned organisation which specialises in both Pre-Employment Screening and Post Injury Solutions. FPES works with a large number of National employers. FPES are currently seeking an enthusiastic and motivated Business Support Officer to join our fast paced team in Cronulla with opportunities to work from home 2 days per week. Applicant must live in Sydney and surrounds.

This role calls for someone with:

• Strong reception and administration skills
• A great personality who fits well with others
• Enjoys engaging with clients and customers
• Enjoys a fast paced environment
• A great work ethic and eager to learn
• Great communication skills; both written and verbal
• Ability to organise, multitask and prioritise
• Ability to be resourceful and proactive in dealing with issues that may arise

3 + years administration experience essential.

Responsibilities will include, but not limited to:

• Managing soft phone system
• Managing high volume inbox
• Making Physiotherapy/Doctor appointments for clients
• Monitoring and maintaining client profiles
• Maintaining office procedures

The hours of the role is Monday - Friday 9.30am-5.30pm