Customer Support Specialist

FP Markets; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Great Place to Work certification

Welcoming, multicultural team

Autonomy and opportunity to contribute

Training budget and personal growth

Competitive remuneration and salary;定期

Vibrant company life and celebrations

Free access to sports and wellness

Birthday day off

Job summary

FP Markets in Sydney is seeking a Full-Time Customer Support Specialist to deliver a smooth client experience across phone, email, and live chat. You will assist customers with queries while guiding them on our products, website, and trading platforms.

Reporting to the General Manager, you will help build trust, resolve issues efficiently, and support clients throughout their trading journey. English fluency and a team-oriented mindset are essential.

Qualifications

• Microsoft Office proficiency.
• Knowledge and experience in FX, CFD industry will be considered advantageous.
• A team player with excellent communication skills.
• Fluency in English is essential.
• Knowledge of additional language will be an advantage but not essential.
• Ability to work on public holidays.

Responsibilities

• Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
• Educating clients on how to use the Company's website and trading platforms
• Communicating with clients regarding the company's products and services via telephone, email and live chat
• Assisting other departments

Skills

Microsoft Office

FX/CFD knowledge

Communication skills

Team player

Fluent English

Additional language

Public holidays availability

Job description

FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-Time Customer Support Specialist in our Sydney office -a certified Great Place to Work®.

The Customer Support Specialist plays a key role in delivering a smooth and professional client experience by assisting customers with their queries across phone, email and live chat, while guiding them on our products, website and trading platforms.

The role is important in building client trust, resolving issues efficiently and ensuring customers receive the support they need throughout their trading journey.

Reporting to: General Manager

Responsibilities:

• Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
• Educating clients on how to use the Company's website and trading platforms
• Communicating with clients regarding the company's products and services via telephone, email and live chat
• Assisting other departments

Candidate Profile:

• Computer literacy with excellent working knowledge of Microsoft Office applications
• Knowledge and experience in FX, CFD industry will be considered advantageous
• A team player with excellent communication skills
• Fluency in English is essential
• Knowledge of additional language will be an advantage but not essential
• Ability to work on public holidays

Our offer:

• A certified Great Place to Work® reflecting our commitment to a positive culture, employee well-being, and support
• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• Free access to multiple sports and wellness facilities across the country
• A day off on your Birthday

Journey to FP Markets:

Interview with People Function member (30 - 45 min) to assess match to our culture

Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations