Administration Officer – Occupational Rehabilitation

Direct Solutions Rehabilitation & Occupational Services; Sydney; Remote; AUD 63,000 - 70,000; Part time

Benefits offered by this job

Work from home

Flexible hours

Competitive salary

National team support

Meaningful work

Professional development

Growing organisation

Job summary

Direct Solutions Rehabilitation & Occupational Services in Sydney is seeking an Administration Officer – Occupational Rehabilitation to support rehabilitation consultants and management. The role is remote, with location options in Sydney or Newcastle, NSW, and offers flexible part-time hours.

You will coordinate referrals, manage case records, maintain portals, and assist with workflow improvements while handling confidential information with discretion.

Qualifications

• Experience in administration or office support.
• Strong organisational and time-management skills.
• Excellent data-entry and attention to detail.
• Confident written and verbal communication.
• Proficiency in MS Outlook, Word and Excel.
• Ability to work independently and manage deadlines.
• Proactive problem-solving and confidentiality.

Responsibilities

• Receive, process and coordinate referrals.
• Enter and maintain information in the case management system.
• Monitor referral progress and follow up on missing information.
• Upload reports and documentation to insurer portals.
• Track reporting deadlines and liaise with consultants.
• Manage shared inboxes and general enquiries.
• Maintain electronic records and spreadsheets.
• Provide administrative support to rehabilitation consultants and management.
• Ensure privacy and document management procedures.

Skills

Organisational skills

Time management

Attention to detail

Communication

MS Office proficiency

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Administration Officer – Occupational Rehabilitation

Direct Solutions Rehabilitation & Occupational Services – Sydney CBD NSW

At Direct Solutions Rehabilitation & Occupational Services, we are passionate about helping people recover from injury, regain their independence and achieve meaningful return-to-work outcomes.

We are seeking a reliable, organised and proactive Administration Officer to join our national team and provide essential support to our rehabilitation consultants and management.

This is an excellent opportunity for an experienced administrator looking for a flexible, work-from-home position within a supportive and growing organisation.

Administration Officer

Location: Sydney or Newcastle, NSW

At Direct Solutions Rehabilitation & Occupational Services, we are passionate about helping people recover from injury, regain their independence and achieve meaningful return-to-work outcomes.

We are seeking a reliable, organised and proactive Administration Officer to join our national team and provide essential support to our rehabilitation consultants and management.

This is an excellent opportunity for an experienced administrator looking for a flexible, work-from-home position within a supportive and growing organisation.

About the Role

Working remotely, you will play an important role in supporting the daily operations of our occupational rehabilitation services.

You will be responsible for coordinating referrals, monitoring reporting deadlines, maintaining accurate records and ensuring administrative processes run efficiently.

We are looking for someone who is detail-oriented, takes initiative and can confidently manage competing priorities while working independently.

Key Responsibilities

• Receive, process and coordinate incoming referrals.
• Accurately enter and maintain information within our case management system.
• Monitor referral progress and follow up on outstanding information.
• Upload reports and documentation to relevant insurer and service provider portals.
• Track reporting deadlines and liaise with consultants regarding outstanding submissions.
• Manage shared inboxes, correspondence and general enquiries.
• Maintain accurate electronic records, registers and spreadsheets.
• Provide administrative support to rehabilitation consultants and management.
• Ensure compliance with privacy, confidentiality and document management procedures.
• Assist with improving administrative processes and workflows.

About You

We are looking for someone who is highly organised, dependable and enjoys working in a busy, team-focused environment.

To be successful, you will have:

• Previous experience in administration, office support or a similar role.
• Excellent organisational and time-management skills.
• Strong attention to detail and accurate data-entry skills.
• Confident written and verbal communication skills.
• Proficiency in Microsoft Outlook, Word and Excel.
• The ability to work independently and manage competing deadlines.
• A proactive approach to problem-solving and completing tasks.
• A professional approach to handling confidential information.

Experience in the following areas will be highly regarded:

• Occupational rehabilitation, workers compensation or allied health.
• Referral coordination or report management.
• Insurer or government online portals.
• Electronic case management systems.

Previous experience in occupational rehabilitation is not essential. We welcome applicants with strong administrative skills and a willingness to learn.

What We Offer

• Work from home: Enjoy the flexibility of a remote working arrangement.
• Flexible part-time hours: A role that supports work-life balance.
• Competitive salary: $63,000–$70,000 per annum plus superannuation, pro rata for part-time employment.
• Supportive national team: Work alongside experienced rehabilitation professionals across Australia.
• Meaningful work: Contribute to services that help individuals recover and return to work.
• Professional development: Build your knowledge and experience within a specialised industry.
• Growing organisation: Be part of a team committed to delivering high-quality rehabilitation services.

Employment Details

Position: Administration Officer – Occupational Rehabilitation
Location: Sydney or Newcastle, NSW (Work From Home)
Employment Type: Part-Time ( Monday- Friday 9:00am-3:00pm )
Salary: $63,000–$70,000 per annum + superannuation (pro rata, depending on experience)