Customer Service Consultant

carsales; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Career growth

Best Workplace recognition

Engaged leadership

Parental leave 24 weeks

Job summary

carsales is seeking a Customer Advocate to deliver the best experience for customers via phone and email in a fast-paced environment.

You will handle inbound queries, support the Success Team with ad approvals, fraud checks, and admin tasks, and help maintain high customer satisfaction and loyalty through effective problem solving.

Qualifications

• Help to build and maintain loyal customers and members.
• Know your way around a computer and you can help people who don't.
• Reliable person with strong time management.
• Demonstrate empathy when dealing with customers.
• Work well under pressure.
• Savvy in technical troubleshooting.

Responsibilities

• Provide the best experience to customers via phone and email.
• Answer inbound customer service queries (voice and digital).
• Support daily operations of the Success Team (ad approvals, fraud checks, admin tasks).
• Strive to meet KPIs and improve customer satisfaction.

Skills

Empathy

Problem solving

Time management

Customer service

Communication skills

Job description

Are you ready to be a big part of something big?

Atcarsales,we’reallabout makingbuying and sellinga great experience. Since 1997,we’vebeen evolving with the new economy to help people choose how they move today and tomorrow.

When it comes to your career, we want tooffer meaningful opportunities that empower you to make a lasting impact. But for that to happen, we strive to feel small-small enough to stay agile, learn across teams, and connect authentically with each other.

With a vision to be the global leader in online vehicle marketplaces,we’retransforming how people buy and sell across the world. We discovernew ideasand bring them to life. We continue to grow, and we continue to evolve,andwe’renot afraid to take bold steps to get there.

What’s on offer:

• A place where you can move your career forward, where you’ll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world.
• We’re proud to be recognised as one of Australia’s Best Workplaces by Great Place to Work, a Family Friendly Workplace and a WORK180 endorsed employer for women.
• The support of a highly engaged, high-performing team including a leadership team thatyou’ll actually have face time with.
• 24 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave and paid family & fertility planning leave.

Job Description

What’ll you’ll be doing:

As a Customer Advocateat carsales, your primary responsibility is to provide the best experience possible to all of our customers through offering customers quality support and assistance across multiple channels, such as phone, and email.Working in a fast-paced environment, you will be responsible for answering inbound customer service queries (voice and digital).

By assisting our customers through their journey and supporting them with their needs, you are contributing to the goals of the greater Customer Service Team, driving both customer satisfaction and loyalty in a positive direction.Your role also includes helping maintain the day to day operations of the Success Team through taskssuch as, advert approvals, fraud identification,adjacentproduct support and administrative tasks.

• Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously).
• Understand and share expertise in problem solving and solving them quickly .
• Develop and support solutions that deliverexceptional customer service.
• Demonstrate understanding, motivations and expertise in meeting KPIs.

Qualifications

What we’re looking for:

• Help to build and maintain our loyalcustomers and members.
• Know your way around a computer(and you can help people who don't).
• Reliable person with strong time management.
• Demonstrate empathy when dealing with customers.
• Work well under pressure.
• Savvy in technical troubleshooting/ problem-solving.

We know not everyone will meet every requirement, and that's okay. If you're excited about the role and believe you can make a difference, we'd love to hear from you.

Additional Information

A few other things we want you to know...

• As an equal opportunity employer, carsales welcomes applications from individuals of all backgrounds, identities, abilities, and life experiences. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.
• If you have a disability or require adjustments to participate fully in the recruitment process, please let us know - we’re here to support you.
• We understand the importance of work-life balance and offer flexible working arrangements, including part-time options. If you’d like to explore this, just ask during the process.
• We’re also a proud Circle Back Initiative employer, which means we commit to responding to every applicant.
• Successful candidates joining the carsales team will need to complete a National Police Record check and must have full-time Australian working rights.

So come join us - because every role plays a vital part in our journey toward something big!