Customer Service Advisor - Flexible Hours + Five-Week Leave

Unity Housing Company; Adelaide; Hybrid; AUD 36,000 - 48,000; Part time

Benefits offered by this job

Salary packaging option

Five weeks’ annual leave (pro-rata)

Flexible working arrangements

Wellbeing program

Employee Assistance Program

Job summary

Unity Housing Company in Bowden, South Australia, is seeking an experienced Customer Service Advisor to join our Housing Operations team on a permanent part-time basis (30.4 hours per week, Tuesday–Friday). You will be the first point of contact for tenants and service partners, handling high-volume calls with a first contact resolution approach.

You will coordinate tenant selection for vacant properties and support twice-yearly rent reviews, combining strong administration skills with a

Responsibilities

• First point of contact for tenants, customers and service partners; manage high volume of phone calls with a first contact resolution approach.
• Coordinate tenant selection for vacant properties.
• Undertake twice-yearly bulk rent reviews across the tenancy portfolio.

Job description

Unity Housing Company in Bowden, South Australia, is seeking an experienced Customer Service Advisor to join our Housing Operations team on a permanent part-time basis (30.4 hours per week, Tuesday–Friday). You will be the first point of contact for tenants and service partners, handling high-volume calls with a first contact resolution approach.

You will coordinate tenant selection for vacant properties and support twice-yearly rent reviews, combining strong administration skills with a