Boarding House Coordinator

Unity Housing Company; Adelaide; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Five weeks annual leave

Salary sacrifice options

Flexible working arrangements

Wellbeing program

Employee Assistance Program

Job summary

Unity Housing Company Ltd in Adelaide seeks an experienced Boarding House Coordinator to lead our Boarding House program across four sites, including a 24/7 staffed facility. You will oversee safe, compliant and high-quality housing services for tenants who may be vulnerable, ensuring positive tenancy outcomes.

You will supervise staff, coordinate operations, manage occupancy and maintenance, drive continuous improvement and build strong relationships with tenants, support providers and

Qualifications

• Experience in social housing, tenancy management or related sector.
• Ability to lead and manage staff and operations.
• Experience with 24/7 site operations is desirable.

Responsibilities

• Lead the day-to-day operations of Unity Housing’s Boarding House Program, ensuring safe, compliant and high-quality services.
• Supervise, coach and support staff, fostering a high-performing and accountable team culture.
• Coordinate a 24/7 staffing model, ensuring appropriate coverage and continuity of service.
• Manage tenancy and occupancy outcomes, including allocations, sustainment strategies and complex tenancy matters.
• Oversee site operations, maintenance, safety and compliance requirements across the Boarding House portfolio.
• Build and maintain positive relationships with tenants, support providers and key community stakeholders.
• Drive continuous improvement, risk management and operational performance to achieve positive tenant outcomes.

Skills

People leadership

Communication

Time management

Problem-solving

Job description

• 5 weeks’ paid annual leave and salary sacrifice options

About Us

Unity Housing Company Ltd (Unity) is one of the largest and most innovative not-for-profit providers of affordable and social housing in South Australia. Our primary aim is to provide affordable, safe, and secure housing for people, whilst supporting independence and connection to their communities.

Why work with Unity?

At Unity, our people are at the core of everything we do. Benefits of working with Unity include five-weeks’ annual leave per annum (pro-rata), leave loading, salary packaging arrangements, flexible working arrangements, a wellbeing program, access to the organisation Employee Assistance Program and so much more!

About the Role

We are currently seeking an experienced Boarding House Coordinator to join our Boarding House team on a permanent full-time basis. This rewarding role offers the opportunity to lead a unique housing program operating across four Boarding House sites in the CBD, including one staffed site operating 24 hours a day, 7 days a week, and three unstaffed sites. Working with a diverse tenant group who may be vulnerable, at risk of homelessness, or seeking stable and affordable accommodation, you will play a pivotal role in creating safe, well-managed housing environments and achieving positive tenancy outcomes.

Key responsibilities include:

• Lead the day-to-day operations of Unity Housing’s Boarding House Program, ensuring safe, compliant and high-quality services
• Supervise, coach and support staff, fostering a high-performing and accountable team culture
• Coordinate a 24/7 staffing model, ensuring appropriate coverage and continuity of service.
• Manage tenancy and occupancy outcomes, including allocations, sustainment strategies and complex tenancy matters.
• Oversee site operations, maintenance, safety and compliance requirements across the Boarding House portfolio.
• Build and maintain positive relationships with tenants, support providers and key community stakeholders.
• Drive continuous improvement, risk management and operational performance to achieve positive tenant outcomes.

Special Conditions

• This is an on-site position based at our Boarding House, with working from home options not available
• While the role is primarily Monday to Friday, flexibility is required to support the operational needs of a 24/7 site, including availability outside standard working hours
• Participation in an on-call roster is required, including responding to escalated or urgent matters as needed

About You

You are an experienced and people-focused leader with a background in social housing, tenancy management, property services or a related sector. You have the ability to balance operational responsibilities with strong people leadership, creating a positive team culture while ensuring services are delivered safely, compliantly and to a high standard.

You are a strong communicator with excellent time management skills, a keen eye for detail and a flexible, solutions-focused approach. You think on your feet, exercise sound judgement and work effectively with a high degree of autonomy. Comfortable operating in a dynamic environment, you can adapt quickly to changing priorities and confidently navigate complex tenancy, operational and workforce challenges.

Most importantly, you are an approachable and resilient leader who builds strong relationships, works collaboratively with others and is committed to achieving positive outcomes for tenants, stakeholders and your team. You are passionate about delivering quality services that support people to sustain their housing and thrive within their community.

Unity Housing is an equal opportunity employer committed to building a diverse workforce. We strongly encourage Aboriginal and/or Torres Strait Islander Peoples to apply. We are dedicated to making our recruitment process accessible and can provide reasonable adjustments as needed. If you require any support or adjustments to participate in the process, please let us know.