Customer Service Advisor – Concrete & Aggregate Orders

Woolworths Group; Western Australia; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Salary Sacrifice

Learning & Development

Parental & Grandparent Leave

Discounted Concrete & Quarry

Novated Leasing

Health & Well-being

Car Hire Discounts

JB HiFi Discount

Job summary

Heidelberg Materials in Rivervale, WA, is seeking reliable customer service professionals to join our Centre. You will deliver high-quality service, handle inbound calls, and manage concrete and aggregate orders, supporting our operations across Western Australia.

We offer a structured 4-week training program, a collaborative team culture, and opportunities for personal growth within a flexible work setup. This role provides meaningful customer interactions and a pathway to develop in the

Qualifications

• Training—Absolutely no logistics or construction industry experience necessary—learn it all through our well‑established and structured 4‑week training program.
• Problem solving—work together and innovate to meet the challenges of the day.
• Resilience—tackle every new challenge with calm composure.
• Curious—work with our internal stakeholders to get the most from our network of assets.
• Compassionate—be attentive to customer requirements and communicate fairly to everyone internal and external.

Responsibilities

• Handle a range of inbound customer calls from around Western Australia.
• Effectively manage customer orders for concrete and aggregate products.
• Shifts are 5am-1pm, 6:30am-14:30pm, 9am-5pm on weekdays and occasionally 5am-12pm on rotating Saturdays.

Skills

Training

Problem Solving

Resilience

Curious

Compassionate

Job description

Heidelberg Materials in Rivervale, WA, is seeking reliable customer service professionals to join our Centre. You will deliver high-quality service, handle inbound calls, and manage concrete and aggregate orders, supporting our operations across Western Australia.

We offer a structured 4-week training program, a collaborative team culture, and opportunities for personal growth within a flexible work setup. This role provides meaningful customer interactions and a pathway to develop in the